Pawnbroker (Bilingual) - Full Time

Pawn America; West Allis (WI); On-site; USD 27,552 - 34,440; Full time

Job summary

PAL Management, Inc. is seeking a Bilingual Pawnbroker in Wisconsin to build trust with guests, accurately value merchandise, and acquire products through pawn loans, purchases, and trade-ins.

The role emphasizes jewelry while evaluating electronics, tools, and other collateral, with clear explanations of loan terms and buying options. The ideal candidate is confident, detail-oriented, and can communicate value and options clearly and professionally.

Qualifications

• High School Diploma or GED.
• Bilingual in a second language required – preferably Spanish.
• Strong customer service and communication skills – must be able to fully communicate in a second language.
• Ability to evaluate and negotiate product value confidently.
• Familiarity with point‑of‑sale systems.
• Proficient in Microsoft Office Suite.
• Attention to detail and ability to follow compliance procedures.

Responsibilities

• Greet guests professionally and establish rapport to create a welcoming and trustworthy experience.
• Evaluate jewelry, consumer electronics, tools, and other merchandise to determine authenticity, condition, and resale value.
• Explain pawn loans, purchases, and trade-in options clearly, including loan terms, interest, and redemption policies.
• Test jewelry using approved tools to ensure accuracy and maximize profitability.
• Test consumer electronics and tools to verify functionality and condition prior to acquisition.
• Negotiate purchase and loan offers in accordance with company guidelines while maintaining excellent guest service.
• Document all transactions in the POS system with accuracy and compliance.
• Prepare acquired merchandise to meet quality and merchandising standards.
• Assist with merchandising products on the sales floor as needed to support store operations.
• Promote Karat Rewards, Trade‑In and Jewelry Trade‑Up programs to drive repeat business and guest satisfaction.
• Assist the Web Sales Specialist with packaging, shipping, and preparing products for listing online.
• Maintain a clean, organized, and secure work environment, including intake and evaluation areas.
• Attend required training sessions and store meetings to stay current on valuation standards, compliance, and best practices.
• Enforce safety, health, security, OSHA compliance, and loss prevention policies.
• Perform other duties as assigned by management.

Skills

Bilingual Spanish

Customer service

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Summary

We are seeking a Bilingual Pawnbroker who excels at building trust with guests, accurately evaluating merchandise, and responsibly acquiring products through pawn loans, purchases, and trade-ins. This role focuses on product acquisition and valuation, with an emphasis on jewelry, while also evaluating consumer electronics, tools, and other collateral items. The ideal candidate is confident, detail-oriented, and skilled at explaining value, loan terms, and buying options clearly and professionally.

Essential Duties and Responsibilities

• Greet guests professionally and establish rapport to create a welcoming and trustworthy experience.
• Evaluate jewelry, consumer electronics, tools, and other merchandise to determine authenticity, condition, and resale value.
• Accurately explain pawn loans, purchases, and trade-in options, including loan terms, interest, and redemption policies.
• Conduct thorough testing of jewelry using approved tools and methods to ensure accuracy and maximize profitability.
• Test consumer electronics and tools to verify functionality and condition prior to acquisition.
• Negotiate purchase and loan offers in accordance with company guidelines while maintaining excellent guest service.
• Properly document all transactions using the point‑of‑sale system, ensuring accuracy and compliance.
• Clean, tag, and prepare acquired merchandise to meet company quality and merchandising standards.
• Assist with merchandising products on the sales floor as needed to support store operations.
• Promote Karat Rewards, Trade‑In and Jewelry Trade‑Up programs to drive repeat business and guest satisfaction.
• Assist the Web Sales Specialist with packaging, shipping, and preparing products to be photographed and listed online.
• Maintain a clean, organized, and secure work environment, including intake and evaluation areas.
• Attend required training sessions and store meetings to stay current on valuation standards, compliance, and best practices.
• Enforce safety, health, security, OSHA compliance, and loss prevention policies.
• Perform other duties as assigned by management.

Qualifications

• High School Diploma or GED.
• Bilingual in a second language required – preferably Spanish.
• Strong customer service and communication skills – must be able to fully communicate in a second language.
• Ability to evaluate and negotiate product value confidently.
• Familiarity with point‑of‑sale systems.
• Proficient in Microsoft Office Suite.
• Attention to detail and ability to follow compliance procedures.

Physical Requirements

• Stand or sit (stationary position) 20% of day.
• Walk (move, traverse) 80% of day.
• Use hands/fingers to handle or feel (operate, activate, use, prepare, inspect, place, detect, position) 100% of day.
• Climb (stairs/ladders) or balance (ascend/descend, work atop, traverse) 20% of day.
• Stoop, kneel, crouch, or crawl (position self to, move) 30% of day.
• Talk/hear (communicate, detect, converse with, discern, convey, express oneself, exchange information) 100% of day.
• See (detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess) 100% of day.
• Pushing or pulling 20% of day.
• Reaching 20% of day.
• Repetitive Motion 20% of day.

Lifting Requirements

Medium Work: Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects.

Compensation

$20.00 - $25.00 an hour.

Benefits

PAL Management, Inc. offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.

Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), short‑ and long‑term disability, subject to the eligibility requirements for each benefit plan.

Equal Employment Opportunity

PAL Management, Inc. is an Equal Opportunity Employer/Veterans/Disability.