Pawn Associate

Sunbelt Pawn; Grand Prairie (TX); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage + performance bonuses

Dental, health, and vision insurance

Paid time off

Friendly, supportive team environment

Job summary

Sunbelt Pawn seeks a motivated Sales/Loan Associate in Grand Prairie, Texas. The role involves assisting customers with pawning, buying, and selling merchandise including jewelry and electronics. Strong customer service skills and ability to multitask in a fast-paced environment are essential.

The company offers competitive wages, performance bonuses, and benefits such as health, dental, and vision insurance. Join our friendly team and help us provide excellent service!

Qualifications

• Retail or customer service experience preferred, pawn or jewelry experience is a plus.
• Strong communication and negotiation skills are essential.
• Dependability and teamwork are required.

Responsibilities

• Greet and assist customers in a professional manner.
• Evaluate and appraise merchandise for pawn loans or purchase.
• Process pawn loans, extensions, and maintain accurate records.
• Ensure compliance with regulations and company policies.

Skills

Customer service skills

Communication skills

Multitasking ability

Basic math skills

Negotiation skills

Bilingual (English/Spanish)

Job description

Description

Position Summary

Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise -- from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner, building rapport with every guest
• Evaluate and appraise merchandise presented for pawn loans or outright purchase
• Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
• Accurately complete all required documentation, including Form 4473 for firearm transactions
• Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
• Maintain product displays and merchandise organization on the sales floor
• Educate customers on product features and store policies
• Process cash transactions and maintain an accurate cash drawer
• Adhere to all company policies, loss prevention procedures, and regulatory requirements
• Report any compliance concerns, discrepancies, incidents to management promptly

Requirements

• Retail or customer service experience preferred (pawn or jewelry experience is a plus)
• Strong communication and negotiation skills
• Basic computer and math skills
• Ability to multitask and work in a fast-paced environment
• Must be dependable, honest, and a team player
• Bilingual (English/Spanish) is a plus

Benefits

• Competitive hourly wage + performance bonuses
• Dental, health, and vision insurance
• Paid time off
• Friendly, supportive team environment