Pawn Associate

Sunbelt Pawn; Conroe (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly wage + performance bonuses

Dental, health, and vision insurance

Paid time off

Friendly, supportive team environment

Job summary

Sunbelt Pawn in Conroe, Texas is seeking a motivated Sales/Loan Associate to provide exceptional customer service in the pawnbroking industry. The role involves assisting customers with buying, selling, and loaning various merchandise while ensuring compliance with regulations.

Ideal candidates will have retail or customer service experience, strong communication skills, and an ability to work in a fast-paced environment. Benefits include competitive pay with performance bonuses and comprehensive health insurance.

Qualifications

• Retail or customer service experience preferred.
• Basic computer and math skills required.
• Dependable, honest, and a team player.

Responsibilities

• Greet and assist customers courteously.
• Evaluate and appraise merchandise.
• Process pawn loans and maintain accurate documentation.
• Educate customers on products and store policies.

Skills

Customer service experience

Communication skills

Negotiation skills

Basic computer skills

Ability to multitask

Bilingual (English/Spanish)

Job description

Description

Position Summary

Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise -- from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner, building rapport with every guest
• Evaluate and appraise merchandise presented for pawn loans or outright purchase
• Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
• Accurately complete all required documentation, including Form 4473 for firearm transactions
• Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
• Maintain product displays and merchandise organization on the sales floor
• Educate customers on product features and store policies
• Process cash transactions and maintain an accurate cash drawer
• Adhere to all company policies, loss prevention procedures, and regulatory requirements
• Report any compliance concerns, discrepancies, incidents to management promptly

Requirements

• Retail or customer service experience preferred (pawn or jewelry experience is a plus)
• Strong communication and negotiation skills
• Basic computer and math skills
• Ability to multitask and work in a fast-paced environment
• Must be dependable, honest, and a team player
• Bilingual (English/Spanish) is a plus

Benefits

• Competitive hourly wage + performance bonuses
• Dental, health, and vision insurance
• Paid time off
• Friendly, supportive team environment