Pawn Associate

Sunbelt Pawn; Humble (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly wage + performance bonuses

Dental, health, and vision insurance

Paid time off

Friendly, supportive team environment

Job summary

Sunbelt Pawn, located in Humble, Texas, is seeking a motivated and customer-focused Sales/Loan Associate to join our growing team. As a key member of our team, you will assist customers with buying, selling, and pawning a variety of merchandise, including electronics and jewelry.

This position offers a competitive hourly wage along with performance bonuses, dental, health, and vision insurance, as well as paid time off. Ideal candidates will have retail or customer service experience and excellent communication skills.

Qualifications

• Retail or customer service experience preferred.
• Strong communication and negotiation skills required.
• Basic computer and math skills necessary.
• Ability to multitask in a fast-paced environment.
• Must be dependable, honest, and a team player.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Greet and assist customers in a courteous manner.
• Evaluate and appraise merchandise for pawn loans or purchase.
• Process pawn loans, extensions, and forfeitures compliance.
• Complete required documentation accurately.
• Maintain knowledge of current market values for merchandise.
• Organize product displays and maintain the sales floor.
• Educate customers on product features and store policies.
• Process cash transactions and maintain cash drawer.
• Adhere to policies and regulatory requirements.
• Report compliance concerns to management promptly.

Skills

Retail or customer service experience preferred

Strong communication and negotiation skills

Basic computer and math skills

Ability to multitask

Dependable and honest team player

Bilingual (English/Spanish)

Job description

Position Summary

Join the Sunbelt Pawn Team! We are looking for a motivated and customer-focused Sales/Loan Associate to join our growing team. As a pawnbroker, you'll play a key role in assisting customers with buying, selling, and loaning on a wide range of merchandise -- from electronics and jewelry to tools and musical instruments. This role operates within established guidelines to ensure accurate, compliant, and efficient service at all times.

Key Responsibilities

• Greet and assist customers in a courteous and professional manner, building rapport with every guest
• Evaluate and appraise merchandise presented for pawn loans or outright purchase
• Process pawn loans, extensions, redemptions, and forfeitures in compliance with OCCC regulations
• Accurately complete all required documentation, including Form 4473 for firearm transactions
• Maintain knowledge of current market values for jewelry, electronics, tools, firearms, and other merchandise
• Maintain product displays and merchandise organization on the sales floor
• Educate customers on product features and store policies
• Process cash transactions and maintain an accurate cash drawer
• Adhere to all company policies, loss prevention procedures, and regulatory requirements
• Report any compliance concerns, discrepancies, or incidents to management promptly

Requirements

• Retail or customer service experience preferred (pawn or jewelry experience is a plus)
• Strong communication and negotiation skills
• Basic computer and math skills
• Ability to multitask and work in a fast-paced environment
• Must be dependable, honest, and a team player
• Bilingual (English/Spanish) is a plus

Benefits

• Competitive hourly wage + performance bonuses
• Dental, health, and vision insurance
• Paid time off
• Friendly, supportive team environment