Pawn Shop Shift Leader & Team Coach

EZCORP, Inc.; Gainesville (TX); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Free Health Insurance

Uncapped Bonus Potential

Paid Time Off

401(k) match

Store Discount

Great Working Hours

Holiday Pay

Job summary

EZCORP, Inc. in Gainesville, TX, is seeking a Retail Shift Leader (Key Holder) to lead daily store operations, provide exceptional customer service, and drive sales in a fast-paced pawn environment.

You will supervise Team Members, process loans, and support training programs while advancing within a structured career path. A strong leader with people skills and experience in retail or pawn settings is preferred.

Qualifications

• High school diploma or GED required.
• 1 year of supervisory/leadership experience preferred.
• Ability to pass criminal background check and drug test.
• Valid driver’s license and auto insurance required.

Responsibilities

• Provide outstanding customer service and build relationships while promoting sales of pawn items.
• Process loans and extensions and negotiate terms.
• Open and close store procedures and supervise daily operations.
• Coach and guide Store Team Members to meet targets and standards.

Skills

Leadership

Customer service

Sales

Coaching

Communication

Time management

Bilingual

Education

High school diploma or GED

Job description

EZCORP, Inc. in Gainesville, TX, is seeking a Retail Shift Leader (Key Holder) to lead daily store operations, provide exceptional customer service, and drive sales in a fast-paced pawn environment.

You will supervise Team Members, process loans, and support training programs while advancing within a structured career path. A strong leader with people skills and experience in retail or pawn settings is preferred.