Patron Services & Recreation Attendant

Town of Parker, Colorado; Parker (CO); On-site; USD 22,000 - 28,000; Full time

Job summary

The Town of Parker, Colorado is seeking personnel to provide patron services across multiple facilities and programs, including events, recreation centers, and Discovery Park. Responsibilities include assisting with setup, safety, documentation, and responding to emergencies.

The role requires flexibility to work various shifts, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Knowledge of relevant town, state, and federal laws, regulations, and policies.
• Knowledge of modern office practices and procedures.
• Knowledge of recreation principles and practices, including best practices, program instruction and customer relations techniques.
• Knowledge of recreation center equipment and facilities.
• Skill in the provision of customer service.
• Skill in managing multiple tasks, conflicting priorities, and working under deadlines, even in stressful situations.
• Skill in verbal and written communication, including issuing and following clear instructions.
• Skill in basic housekeeping tasks and in the use of general cleaning equipment and supplies.
• Skill in operating computers, modern office equipment, and small/light tools.
• Skill and ability to safely ice skate for extended periods (Discovery Park Ice Trail only).
• Ability to facilitate group activities.
• Ability to establish and maintain effective relationships with coworkers, supervisors, Town officials, community organizers, the public, and contractors.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to work independently, analyze situations carefully, and adopt effective courses of action.
• Ability and willingness to learn, implement, and adapt to Departmental/Divisional policies and evolving procedures.
• Ability to work flexible hours, including weekends, evenings, holidays, and various shifts.

Responsibilities

• Performs front-line, day-to-day services in any combination of the following divisions: Events, Recreation Center/Fieldhouse, Discovery Park.
• Maintains order and overall control in assigned program area ; monitor participants within program area.
• Monitors and maintains the overall appearance and functionality of facilities, venues, and program areas to provide safe conditions for patrons and staff ; performs maintenance tasks, remedies safety concerns, and communicates any issues to a supervisor.
• Ensures all required documentation is completed.
• Assists with opening, closing, and inventory procedures as needed.
• Responds to emergency situations and assists in the evacuation of program area . Accurately completes incident reports as needed.
• Ensures compliance with Town and Departmental policies and procedures.
• Reports suspected abuse cases to supervisor and the appropriate governing bodies.
• Assists in setting up and tearing down tables, chairs, A/V equipment, sports, or recreation equipment for events, programs, and rentals.
• Performs other related duties as assigned .
• Discusses activities and event schedules with patrons ; oversees some event logistics .
• Facilitates games and activities.
• Assists in the daily maintenance of fitness equipment to ensure proper working order.
• Monitors patrons while ice skating on the trail.

Skills

Customer service

Multitasking

Written communication

Safety awareness

Tools

General cleaning equipment

Small hand tools

Computers / office equipment

Job description

The Town of Parker, Colorado is seeking personnel to provide patron services across multiple facilities and programs, including events, recreation centers, and Discovery Park. Responsibilities include assisting with setup, safety, documentation, and responding to emergencies.

The role requires flexibility to work various shifts, strong customer service skills, and the ability to manage multiple tasks in a fast-paced environment.