Recreation Front Desk & Guest Experience Specialist

Town of Parker, Colorado; Parker (CO); On-site; USD 23,000 - 25,000; Full time

Job summary

The Town of Parker, Colorado, is seeking a Front Desk/Customer Service position to support its recreation facilities and parks operations. You will assist patrons with memberships, registrations, scheduling, rentals, and cash handling in a busy environment.

Work includes assisting with facility setup, tours, and coordination with staff to maintain safety and quality service for guests, families, and community programs.

Qualifications

• Knowledge of modern office practices and procedures.
• Knowledge of recreation center policies, equipment, and facilities.
• Knowledge of basic mathematical principles.
• Knowledge of positive interaction with children, parents, and staff.
• Knowledge of cash handling procedures.
• Skill in providing customer service.
• Skill in operating computers and office software.
• Skill in verbal and written communication.
• Skill in interpersonal communication.
• Ability to handle incident reports and confrontations in a recreation facility.

Responsibilities

• Performs front line customer service and concession duties at recreation facilities.
• Fieldhouse, Recreation Center, Discovery Park Ice Trail, H2O'Brien Pool, Salisbury Park.
• Assists patrons with membership inquiries, class registration, scheduling, and rentals.
• Performs basic cash handling.
• Maintains facility operations and safety for patrons and staff.
• Assists with opening/closing procedures and emergency alerts.

Skills

Customer service

Cash handling

Verbal & written communication

Office software

Teamwork

Education

High school diploma or GED

Tools

Computers

Office equipment

Concession equipment

Job description

The Town of Parker, Colorado, is seeking a Front Desk/Customer Service position to support its recreation facilities and parks operations. You will assist patrons with memberships, registrations, scheduling, rentals, and cash handling in a busy environment.

Work includes assisting with facility setup, tours, and coordination with staff to maintain safety and quality service for guests, families, and community programs.