Patron Services & Library Assistant

Laurens County Government; South Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

Laurens County Government seeks a Library Services Assistant to support patrons at the circulation desk, checking out materials, registering cards, collecting fines, and shelving items while delivering friendly service to all ages.

You will use the Integrated Library System and public access equipment, assist with program promotions, maintain records, and handle payments. Excellent teamwork and adherence to library procedures are expected.

Qualifications

• Provides excellent customer service to all age groups.
• Assists in programs to promote library card sign-up.
• Works with a variety of software and the Integrated Library System.
• Ability to communicate with the team professionally.
• Assists with the use of photocopiers, self-check machines, computers, and fax machines.
• Regularly checks emails and the library website for new information.
• Provides introductory reader’s advisory and information assistance to patrons.
• Ability to evaluate return materials for damage, missing parts, and conditions.
• Participate in meetings and make suggestions.
• Resolve patron problems in conformity with library procedures and policies.
• Locate materials for patrons, retrieve reserved books, and check in and out books.
• Maintains accurate records and files.
• Monitors security and maintenance of the facility; will report to the supervisor if there is an issue.
• Receive and process cash, check, and credit payments for fines and fees.
• Make recommendations for more effective, innovative programming, and assist with promotions
• Perform other duties as required.

Responsibilities

• Checkout and check-in of library materials.
• Register library cards.
• Shelve books and other materials.
• Assist with program promotion and events.
• Utilize the Integrated Library System and public access computers.
• Maintain accurate records and files.
• Process payments for fines and fees.
• Support team and participate in staff meetings.

Skills

Customer service

Program promotion

Software & ILS

Professional communication

Cash handling

Records management

Payments processing

Patron advisory

Problem resolution

Checkout & shelving

Meetings & team collaboration

Security monitoring

Public access equipment

Emails & inquiries

Promotions & programming

Education

High school diploma or equivalent

Tools

Integrated Library System (ILS)

Job description

Laurens County Government seeks a Library Services Assistant to support patrons at the circulation desk, checking out materials, registering cards, collecting fines, and shelving items while delivering friendly service to all ages.

You will use the Integrated Library System and public access equipment, assist with program promotions, maintain records, and handle payments. Excellent teamwork and adherence to library procedures are expected.