Patron Services & Donations Specialist

Pacific Northwest Ballet; Seattle (WA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k

PTO

Job summary

Pacific Northwest Ballet seeks a Patron Services Representative to handle ticketing, subscriptions, donations, and inquiries over the phone, online, and in person, delivering outstanding service while supporting our equity values.

The position requires customer service experience (arts preferred), comfort with Windows and CRM systems (Tessitura a plus), and the ability to stay poised in a fast-paced environment.

Qualifications

• Customer service experience, preferably in the arts.
• Previous experience in fundraising preferred.
• Demonstrated ability to remain calm in high-volume, fast-paced environment.
• Proficiency with Microsoft Windows OS and CRM software, Tessitura experience a plus.
• Excellent verbal and written communication skills.
• Ability to problem solve under pressure and manage competing priorities independently and as a member of a team.
• A passion for the arts, music, dance, and/or theatre is preferred.

Responsibilities

• Respond to patron ticketing needs over the phone, via email, and in person, presenting options, information, and resources as needed to deepen engagement with PNB
• Make outbound phone calls to solicit donations, renew subscriptions and steward relationships with patrons
• Maintain a high level of accountability and professionalism in order to meet the demands of PNB’s patron-centric customer service standards
• Follow procedures, process flows, and guidelines with attention to detail
• Track and apply new promotional offers when applicable
• Process mail and will call
• Participate in additional projects as needed, including but not limited to database maintenance and restocking office supplies

Skills

Customer service

Fundraising

Calm under pressure

Excellent communication

Problem solving

Tools

Windows OS

CRM software

Tessitura

Job description

Pacific Northwest Ballet seeks a Patron Services Representative to handle ticketing, subscriptions, donations, and inquiries over the phone, online, and in person, delivering outstanding service while supporting our equity values.

The position requires customer service experience (arts preferred), comfort with Windows and CRM systems (Tessitura a plus), and the ability to stay poised in a fast-paced environment.