Patron Services & Box Office Specialist

Town-of-Parker,-C; Parker (CO); On-site; USD 26,000 - 29,000; Full time

Job summary

Town of Parker seeks a Patron Services staff member for the Cultural Department to manage box office operations, process ticket sales, exchanges and gift cards, and assist with events and classes.

Under supervision, you will oversee lobby areas during performances, train ushers, maintain accessibility equipment, and coordinate with multiple teams to ensure a safe, enjoyable audience experience while delivering excellent customer service.

Qualifications

• Experience in ticketing, box office or related area preferred.
• Strong customer service skills and ability to handle public inquiries.
• Familiarity with basic accounting, cash handling and payment processing.

Responsibilities

• Administrates processing for ticket sales, exchanges and gift cards in the box office.
• Oversees lobby and theater during performances and trains ushers.
• Coordinate with Box Office, Technical, Administrative and Concessions staff for smooth performances.

Skills

Ticketing experience

Cash handling

Customer service

Office software

Education

Associate's degree or college courses in business/admin

Tools

Spektrix

Job description

Town of Parker seeks a Patron Services staff member for the Cultural Department to manage box office operations, process ticket sales, exchanges and gift cards, and assist with events and classes.

Under supervision, you will oversee lobby areas during performances, train ushers, maintain accessibility equipment, and coordinate with multiple teams to ensure a safe, enjoyable audience experience while delivering excellent customer service.