Patron Services Assistant

Laramie-County-Library-System; Cheyenne (WY); On-site; USD 29,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Tuition reimbursement

Wyoming Retirement System pension

Professional development

Job summary

Laramie County Library System in Cheyenne, Wyoming, is seeking a Circulation Assistant to welcome patrons, help them locate materials, assist with library technology, and keep collections moving in a fast-paced environment.

The role requires a high school diploma or equivalent, strong customer service, accurate data entry, and the ability to work evenings or weekends when the library is open.

Qualifications

• Strong customer service and communication skills.
• Accurate data entry and filing skills.
• Ability to work independently with attention to detail and good task prioritization.
• Ability to use sound judgment and follow established procedures.

Responsibilities

• Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials, questions, general needs and directions.
• Perform circulation and materials handling functions including check-in and check-out, shelving, processing daily notifications to the public, and maintaining collections.
• Assist patrons with library technology and equipment, including public computers, self-check kiosks, copiers, and meeting room audiovisual equipment.
• Support access to collections through readers’ advisory, basic reference assistance, pulling materials for branches, and maintaining first-floor readiness.
• Protect patron confidentiality, and complete other duties as assigned.

Skills

Customer service

Communication

Independent work

Data entry

Judgment

Education

High school diploma

Job description

Description

HOURS & SALARY: Full-time, 38 hours per week, with a hiring range of $14.89 – $22.33 per hour depending on experience.

Working at Laramie County Library System means being part of an organization dedicated to providing exceptional library service and strengthening the community it serves. Driven by a clear mission to Ignite curiosity. Fuel imagination. Connect community., Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

JOB SUMMARY

Love helping people and making a difference in your community? Join our team as a Circulation Assistant! You'll be the friendly face that welcomes patrons, helps them discover books and resources, supports library technology, and keeps our collections moving. Every day brings new opportunities to connect with people, solve problems, and create a positive library experience. If you're customer-focused, enjoy a fast-paced environment, and want meaningful work, we'd love to have you on our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. 1. Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials, questions, general needs and directions.
2. 2. Perform circulation and materials handling functions including check-in and check-out, shelving, processing daily notifications to the public, and maintaining collections.
3. 3. Assist patrons with library technology and equipment, including public computers, self-check kiosks, copiers, and meeting room audiovisual equipment.
4. 4. Support access to collections through readers’ advisory, basic reference assistance, pulling materials for branches, and maintaining first-floor readiness.
5. 5. Protect patron confidentiality, and complete other duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma plus six months relevant experience, or
• An equivalent combination of education and experience.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of common computer software and library systems.
• Strong customer service and communication skills.
• Ability to work independently with attention to detail and good task prioritization.
• Accurate data entry and filing skills.
• Ability to use sound judgment and follow established procedures.

WORK SCHEDULE

Work schedules are predominantly office hours but will also include evenings and weekends. Employees must be available to work anytime the library is open.

BENEFITS

• Health, dental, vision, life, and voluntary insurance options
• Paid Time Off (PTO), paid sick leave, and paid holidays
• Paid personal day
• Paid parental, grandparent, and bereavement leave
• Wyoming Retirement System pension
• Professional development and tuition reimbursement
• 10% weekend pay differential (eligible positions)
• Pre-tax benefit options

PHYSICAL EFFORT AND WORKING ENVIRONMENT

This position requires moving moderately heavy materials such as carts, boxes, files, and library materials, and standing or walking for extended periods.

QUESTIONS

For questions about this position, contact Andrew Coe, Manager at [e-mail] or 307.773.7210.

LCLS is an equal opportunity employer. We support and adhere to the tenets of the Americans with Disabilities Act. LCLS is an at-will employer. LCLS provides a drug-free workplace for its employees in accordance with the requirements of the US Drug-Free Workplace Act of 1988. Hiring is contingent on a post-offer criminal history background check. LCLS participates in E-Verify.