Youth Services Assistant

La Porte County Public Library; La Porte (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

La Porte County Public Library is seeking a Youth Services Assistant to support patron services and program activities in the Youth Services area. The role involves assisting customers, handling transactions, and helping patrons with devices and materials.

The position emphasizes friendly service, adaptability, and the ability to promote library classes and services to the community.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Comfortable with a variety of hardware devices and software; willingness to learn new technologies.
• Cash-handling experience with cash drawer, register, and card machines.
• Enjoys serving all community members; positive and adaptable.

Responsibilities

• Upholds LPCPL customer service standards in daily interactions.
• Assist customers with locating materials and using library services.
• Support customers with public computers, devices, and basic office equipment.
• Promote library programs, events, and services to patrons.
• Process materials (check in/out, returns, shelving, maintenance).
• Maintain and update customer accounts as needed.

Skills

Customer service

Cash handling

Tech-savvy

Community engagement

Organizational skills

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Description

Job Title: Youth Services Assistant

Classification: Clerical I

Reports To: Circulation Supervisor

Position Type: Non-Exempt

JOB PURPOSE

Uses the Library's Customer Service Standards to create positive customer interactions and experiences on a daily basis.

ESSENTIAL RESPONSIBILITIES

• Applies LPCPL's customer service standards (courtesy, professionalism, attitude, safety, quality)
• Provides high quality customer service (answers customer questions, helps customers find library materials)
• Assists customers with use of public computers, personal devices, and basic office equipment
• Promotes library classes, events, and services to customers
• Handles materials (checks materials in and out; empties book returns; processes requested items; inspects, shelves & shifts materials; maintains orderly shelves)
• Maintains customer accounts (sets up new customer accounts, makes changes to customer information, and reconciles customer accounts)
• Operates a point-of-sale system and cash handling (counts, collects, and records cash and credit transactions)
• Creates a safe and clean environment for customers and staff
• Applies Code of Conduct policy consistently with all customers
• Abides by established policies and procedures

Requirements

POSITION REQUIREMENTS

• You have a high school diploma or equivalent and specialized training applicable to position
• You have previously worked in customer service for one year
• You are comfortable and confident working in an environment with a variety of hardware devices and software products, and willingness to learn new technologies
• You have cash handling experience using a cash drawer, register, and credit card machine
• You welcome working with all people from your community
• You are positive, adaptable, and forward thinking
• You display appropriate demeanor at all times; this includes dress, body language, and facial expressions
• You can organize materials alphabetically and numerically

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Office environment; exposure to materials returned in unfavorable conditions, occasional exposure to outside weather conditions
• Mobility: Frequently lifts and carries 10 pounds; occasionally pushes/pulls up to 50 pounds using cart; frequently sits, stands, kneels, squats, bends, twists, grasps, and reaches above shoulders to move materials
• Vision abilities include: close, distance, color, peripheral vision, and depth perception
• Must be able to respond to fire alarms, warning sirens, and phone pages