Patron Service Coordinator

city of americus; Americus (GA); On-site; USD 35,000 - 48,000; Full time

Job summary

The City of Americus is seeking a Patron Services Coordinator within the Theater Operations department to manage an efficient box office operation for performing arts and cultural events. This role handles ticket sales, reservations, processing revenues, and delivering customer service to patrons.

You will recruit and staff events with volunteers, prepare reports, and coordinate with Finance to reconcile monies received and disbursed.

Qualifications

• High school diploma or GED required.
• One year of secretarial/clerical experience preferred.
• Ability to handle cash and sell tickets.

Responsibilities

• Receive reservations, sell and print tickets, collect money, and keep accurate records.
• Perform front of house duties, event preparation, volunteer staffing, and customer service solutions.
• Reconcile all monies received and disbursed to Finance Department.
• Assist in planning, organizing, participating in, and executing special events and programs; Assist in scheduling activities within the department and through outside groups.
• Assists in publicizing and promoting events.

Skills

Ticket sales

Cash handling

Customer service

Volunteer coordination

Education

High School diploma or GED

Job description

The purpose of the Patron Services Coordinator classification within the Theater Operations department is to manage an efficient box office operation for performing arts and cultural events. Perform operational duties such as selling tickets and merchandise, processing revenues, providing customer service, answering phones, preparing reports, and staffing events with volunteers.

*The functions listed below are those that represent most of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Receive reservations, sell, and print tickets, collect money, make change, and keep accurate records of money taken in and tickets sold.
• Perform front of house duties such as event preparation, volunteer staffing, and customer service solutions.
• Reconcile all monies received and disbursed to Finance Department.
• Assist in planning, organizing, participating in, and executing special events and programs; Assist in scheduling activities within the department and through outside groups.
• Assists in publicizing and promoting events.
• Performs related work as assigned.

Education: Requires High School graduation or GED equivalent.

Experience: Requires one year of secretarial or clerical work or closely related experience.

*Required Certifications and Licenses Valid in the State of Georgia.

• None.

Physical Demand

*Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Sedentary Work – Involves lifting no more than 10 pounds at a time, and occasionally carrying objects weighing up to 5 pounds.

Work Environment (Unavoidable Hazards)

*Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

Americans with Disabilities Act Compliance

The City of Americus is an Equal Opportunity Employer. ADA requires the city of Americus to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.