House Manager (Part-Time)

New Brunswick Performing Arts Center; New Brunswick (NJ); On-site; USD 20,000 - 29,000; Part time

Job summary

The New Brunswick Performing Arts Center (NBPAC) is seeking part-time House Managers to join the Front of House management team of NBPAC. The House Manager will be responsible for performance-day operations in the front of house and deliver top-notch customer service to all NBPAC patrons, as well as perform administrative support for performance prep and volunteer management.

The role requires flexible hours including nights, weekends, and holidays, with average seasonal hours around 20 hours

Qualifications

• Excellent communication skills and adaptability.
• 1–3 years of experience in theater front-of-house or event management.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Coordinate front-of-house staff and volunteers to facilitate safe, timely movement of audiences.
• Troubleshoot ticketing and customer service issues with box offices.
• Provide engaging customer service and support FOH staff.
• Coordinate pre-show setup of programs, tables, chairs, and banners.
• Assist with training and supervision of Audience Ambassadors.
• Assist with special projects and events as needed.

Skills

Excellent communication

Adaptable

Team player

Leadership

Flexibility

Ticketing system

Tools

Ticketing system

Job description

The New Brunswick Performing Arts Center (NBPAC) is seeking part-time House Managers to join the Front of House management team of NBPAC. The House Manager will be responsible for performance-day operations in the front of house and deliver top-notch customer service to all NBPAC patrons, as well as perform administrative support for performance prep and volunteer management.

What NBPAC Looks for in a House Manager:

• Motivated, professional with a collaborative approach and the ability to positively connect with customers.
• Takes pride in providing exceptional services to meet all the needs of NBPAC customers.
• Implements customer service standards. Resolves problems. Identifies trends.
• Thrives working in a fast-paced, rewarding environment.
• Utilizes knowledge and experience to easily recognize opportunities to improve the operations of the theatre.

Some of the NBPAC House Manager Responsibilities:

• Coordinating front-of-house staff and/or volunteers to facilitate the safe and timely movement of audiences in and out of performance spaces.
• Working closely with NBPAC Box Office and resident company box offices and staff to troubleshoot ticketing and customer service issues.
• Supporting and communicating with front-of-house staff to provide engaging customer service.
• Communicating with Stage Managers and other production staff to implement performance schedules and troubleshoot various issues.
• Coordinate and implement pre-show set-up of theatre(s) and performance material including but not limited to programs, tables, chairs, and banners.
• Assisting with the training, orienting, day of performance role assignments, and overall supervision of Audience Ambassadors.
• Assisting with special projects and events as needed.

House Manager Job Requirements:

• Must possess excellent communication skills.
• Must be adaptable.
• Must be a team player and have good leadership skills.
• Hours required include nights, weekends, and holidays. Must be able to work flexible and varied hours depending on the performance schedule. Average seasonal hours 20 hours a week.
• 1-3 years of experience in theater front-of-house or event management.
• Ticketing system experience preferred but not required.

Salary and Benefits:

This is a part-time position, paying $18.00 per hour. This position does not include benefits.

This part-time position reports directly to the Director of Patron Services for NBPAC.