Part-Time Patron Experience Associate

Jefferson Health; Conifer (CO); On-site; USD 32,000 - 40,000; Part time

Benefits offered by this job

Benefits eligible (20 hours/week)

Job summary

Jefferson County Public Library in Conifer, CO is seeking two part-time Patron Experience Associates to join our team. You will provide frontline customer service, help patrons find books, digital resources, and job-search resources, and create a welcoming, inclusive environment.

The role is 20 hours per week with benefits. You’ll work with teammates to support the community, promote library programs, and ensure a high-quality experience for all visitors.

Qualifications

• Bachelor's degree from an accredited college or university.
• 1 year of relevant experience.

Responsibilities

• Provides information, referrals and reader's advisory assistance to patrons in person, by phone, mail and via electronic means.
• Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources.
• Refers patrons to community resources and other appropriate resources for further information as necessary.
• Advises patrons about on-line searching.

Skills

Customer service

Education

Bachelor's degree

Job description

Jefferson County Public Library is seeking two customer-focused, part-time Patron Experience Associates to join our team at the Conifer Library.

In this role, you will provide frontline customer service to the diverse and growing residents of Jefferson County and beyond. You'll help patrons find the information and resources they need, whether that's discovering their next great read, downloading e-books, accessing library services, or finding job search resources. You will also work closely with your teammates to create a welcoming, inclusive, and high-quality experience for everyone who visits the library.

If you are passionate about serving your community, delivering exceptional customer service, and making a positive impact through library services, we'd love to hear from you.

The Division of Libraries & Inclusion supports Jefferson County Public Library's mission through enrichment of lives and our community by providing equitable and free access to information, experiences and opportunities.

Hiring Range

Hiring Range: $23.39 - $29.24 per hour.

Customer Service

• Provides information, referrals and reader's advisory assistance to patrons in person, by phone, mail and via electronic means.
• Locates materials using manual and electronic databases in JCPL, other Library systems and/or other sources.
• Refers patrons to community resources and other appropriate resources for further information as necessary.
• Advises patrons about on-line searching.
• Uses high-level customer service skills to determine patron needs.
• Creates a positive inviting atmosphere for all patrons.
• Addresses and resolves complaints from patrons or forwards to appropriate staff as necessary.
• Promotes and presents programs, classes, workshops both in the Library and off site.
• Advises and instructs Library patrons in using equipment necessary to access Library resources.
• May present programming training or classes to the public, both on or off site.
• Provides quality programs presented in their area of specialty, including off-site locations.
• Conducts Library tours and community outreach.

Core Library Services

• Participates with others in cross-functional teams to accomplish goals and objectives.
• Under supervision, assists in the development and maintenance of instructional tools, databases and reader's advisory materials.
• Routinely provides direct customer service.
• Assists with evaluating and maintaining the existing collection through recommendations and weeding of materials.
• Suggests program needs.

Operational Organization

• Participates in the responsibility for the general appearance and safety of the division and Library as a whole.
• Assists with collection development and maintenance.
• Ensures access to all materials both physical and virtual.
• May create content for the web or social media.
• Participates in the design and creation of displays, bulletin boards, signs, posters, informational/directional aids and special exhibits.
• Keeps current on Library policies and procedures relevant to the location and/or Library as a whole.
• Monitors adherence to policies and procedures and/or communicates policies to patrons as necessary.
• Stays current on new trends and technologies.
• May collect, tabulate, maintain data and prepare standardized reports.

Oversight

• May assist in coordinating the work and schedules of ancillary staff and volunteers.
• May assume responsibility for the operation of the Library in absence of the Public Services Manager and/or Person in Charge.
• Takes appropriate action for disturbances and other emergencies.

Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

Union Representation

This union position is represented by AFSCME. Employees hired in this role are part of the bargaining unit and are eligible for union membership under the collective bargaining agreement.

Accommodations Statement

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [e-mail] . This contact is for accommodation requests only and cannot provide application status updates.

Minimum Qualifications

• Bachelor's degree from an accredited college or university.
• 1 year of relevant experience.

Preferred Qualifications

• Customer service experience.

Benefits

• This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.
• This part-time position (20 hours/week) is fully eligible for benefits.