Patron Experience Specialist | Library Circulation

Laurens County; Laurens (SC); On-site; USD 28,000 - 38,000; Full time

Job summary

Laurens County Library is seeking a friendly and reliable Circulation Desk Assistant to handle daily customer service duties at the library’s front desk. You will check materials in and out, register new patrons, collect fines, and shelve items while assisting patrons with questions.

Ideal candidates will have strong clerical skills, familiarity with library software, and the ability to communicate professionally with a diverse patronage.

Qualifications

• Provides excellent customer service to all age groups.
• Assists in programs to promote library card sign-up.
• Works with the Integrated Library System.
• Ability to communicate with the team professionally.
• Assists with the use of photocopiers, self-check machines, computers, and fax machines.
• Regularly checks emails and the library website for new information.
• Provides introductory reader's advisory and information assistance to patrons.
• Ability to evaluate return materials for damage, missing parts, and conditions.
• Participate in meetings and make suggestions. Resolve patron problems in conformity with library procedures and policies.
• Locate materials for patrons, retrieve reserved books, and check in and out books.
• Maintains accurate records and files.
• Monitors security and maintenance of the facility; will report to the supervisor if there is an issue.
• Receive and process cash, check, and credit payments for fines and fees.
• Make recommendations for more effective, innovative programming, and assist with promotions
• Perform other duties as required.

Responsibilities

• Provide customer service at the circulation desk.
• Check out and in library materials.
• Register library cards and collect fines.
• Shelve books and other materials and assist patrons.

Skills

Customer service

Clerical skills

Team communication

Cash handling

Library systems familiarity

Education

High school diploma

Tools

Integrated Library System

Job description

Laurens County Library is seeking a friendly and reliable Circulation Desk Assistant to handle daily customer service duties at the library’s front desk. You will check materials in and out, register new patrons, collect fines, and shelve items while assisting patrons with questions.

Ideal candidates will have strong clerical skills, familiarity with library software, and the ability to communicate professionally with a diverse patronage.