Patron Experience & Services Supervisor

City of Arlington; Seattle (WA); Sur place; USD 49 000 - 61 000; Plein temps

Résumé du poste

The City of Arlington Libraries is seeking a Library Services Supervisor to oversee customer service desks, hire and train staff, and ensure policy compliance across library facilities. Responsibilities include scheduling desk coverage, monitoring workflows, resolving patron account issues, processing fines, and generating revenue reports.

Requires coursework in business or library science and library or bookstore experience, with strong supervisory and communication skills.

Qualifications

• Two (2) years of coursework in business, library science or related areas.
• One (1) year of experience in a bookstore or library environment.

Responsabilités

• Coordinate and supervise customer service activities provided by staff assigned to library facilities customer service desks by hiring, training, and evaluating employees in customer services techniques and departmental and city policies and procedures.
• Assist library patrons by responding to inquiries and resolving problems with account records or service issues.
• Prepare daily deposits and complete revenue reports, monitor cash handling accuracy, prepare general reports on various program components, including circulation metrics and customer requests for information.

Connaissances

Customer service supervision

Staff training

Cash handling

Windows-based software

Database management

Communication skills

Problem solving

Bilingual - Spanish/English

Formation

Two (2) years of relevant coursework in business/library science

One (1) year of experience in a bookstore or library environment

Outils

Library automation system

Description du poste

The City of Arlington Libraries is seeking a Library Services Supervisor to oversee customer service desks, hire and train staff, and ensure policy compliance across library facilities. Responsibilities include scheduling desk coverage, monitoring workflows, resolving patron account issues, processing fines, and generating revenue reports.

Requires coursework in business or library science and library or bookstore experience, with strong supervisory and communication skills.