Library Patron Support Specialist

City of Arlington; United States; On-site; USD 26,000 - 32,000; Full time

Job summary

City of Arlington Libraries is seeking staff to provide reference and readers advisory services, assist customers with library operations, and perform routine duties within a public library setting. The role involves helping patrons locate information, using databases, and supporting daily library functions.

Ideal candidates have basic knowledge of information-finding strategies, circulation systems, and Dewey Decimal organization, with strong customer service and teamwork skills.

Qualifications

• One year of college; One year of customer service experience in a bookstore or library, or an equivalent combination of education and/or experience.
• Basic knowledge of information-finding strategies.
• Basic knowledge of automated circulation system functions.
• Basic knowledge of print sources, online catalogs, databases, CD-ROM sources, and remote information access sources.
• Basic knowledge of Dewey Decimal System classification and alpha-numeric filing system.
• Basic knowledge of library materials and information sources; literature across subjects; authors and titles.

Responsibilities

• Assist patrons with information, education and recreational reading needs through reference and reader advisory services.
• Sources of information may include print material, electronic research databases and community information sources or organizations.
• Negotiate patron account information, apply circulation policies and procedures, perform data entry using the automated circulation system, and collect fines and fees.
• Respond to multiple demands for information from the public and adjust to changes in subject matter or inquiries.

Skills

Information retrieval

Customer service

Cash handling

Windows software

Teamwork

Reading bibliographic info

Education

One year of college

One year of customer service experience in a bookstore or library

Tools

Automated circulation system

Job description

City of Arlington Libraries is seeking staff to provide reference and readers advisory services, assist customers with library operations, and perform routine duties within a public library setting. The role involves helping patrons locate information, using databases, and supporting daily library functions.

Ideal candidates have basic knowledge of information-finding strategies, circulation systems, and Dewey Decimal organization, with strong customer service and teamwork skills.