Patron Experience & Events Coordinator

Arts Admin Jobs; Seattle (WA); Hybrid; USD 60,000 - 62,000; Full time

Benefits offered by this job

Generous paid time off

100% medical, vision & dental premiums

403(b) retirement plan

Flex time

Professional development budget

Job summary

Seattle Arts & Lectures (SAL) in Seattle, WA, is hiring a Patron Services Associate. This hybrid role supports box office inquiries, maintains patron records in PatronManager, and coordinates accessibility accommodations for events.

It also oversees volunteer coordination and contributes to equity initiatives within SAL’s Events and Outreach team. The position requires 2+ years in box office or patron services and experience with CRM/ticketing platforms.

Qualifications

• Two or more years of relevant experience in box office, patron services, member services, or comparable public-facing customer service.
• Two or more years of experience working daily in a ticketing or CRM database — PatronManager, Tessitura, AudienceView, Blackbaud, or similar.

Responsibilities

• Provide welcoming, authentic, and personal service to SAL patrons on the box office phoneline and inbox during posted hours, and on site at events.
• Process ticket orders, complimentary tickets, gift certificates, and discounts in accordance with policy, and resolve same-day inquiries.
• Complete daily database updates and maintenance in PatronManager tied to the day’s ticket sales.
• Assign reserved seating and coordinate accessibility accommodations for each event with patrons, venues, and vendors.
• Contribute to SAL’s ongoing accessibility audit, recommending improvements and keeping current with best practices in accommodations.
• Fulfill subscriber benefits (in-house mailings and Mailchimp), attendee book orders with partner bookstores, and merchandise orders including packing and shipping.
• Maintain box office process documentation and recommend process changes when patron issues recur.

Skills

Box office experience

Patron services

Customer service

Tools

PatronManager

Tessitura

AudienceView

Blackbaud

Google Workspace

Excel

Mailchimp

Job description

Seattle Arts & Lectures (SAL) in Seattle, WA, is hiring a Patron Services Associate. This hybrid role supports box office inquiries, maintains patron records in PatronManager, and coordinates accessibility accommodations for events.

It also oversees volunteer coordination and contributes to equity initiatives within SAL’s Events and Outreach team. The position requires 2+ years in box office or patron services and experience with CRM/ticketing platforms.