Patron-Centric Library Digital Experience Lead

Code4lib; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

A prominent library in Boston is seeking a Digital Experience Manager to enhance the digital presence and online services. The role requires a focus on user-centered design and collaboration across various library departments. Ideal candidates will have five years of experience in digital product management and a strong background in user experience design. This position emphasizes improving patron accessibility to digital resources and ensuring quality service delivery.

Qualifications

• Five years of experience in digital product management or user experience design, preferably in libraries.
• Minimum of two years of supervisory or management experience.
• Experience with library technology platforms is preferred.

Responsibilities

• Oversees the strategic development and operation of the library's digital ecosystem.
• Liaises with vendors to enhance user experience and service quality.
• Collaborates on prototypes to improve digital platforms.
• Partners with departments to enhance user pathways and streamline access.

Skills

Digital product management

User experience design

Vendor management

Collaborative development

Education

Bachelor's degree or Master's in Library and Information Science

Tools

Library technology platforms

Job description

A prominent library in Boston is seeking a Digital Experience Manager to enhance the digital presence and online services. The role requires a focus on user-centered design and collaboration across various library departments. Ideal candidates will have five years of experience in digital product management and a strong background in user experience design. This position emphasizes improving patron accessibility to digital resources and ensuring quality service delivery.