Patriots Culinary Services Attendant

The Kraft Group & Affiliates; Foxborough (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Kraft Group & Affiliates in Foxborough, MA seeks a dining room attendant to deliver exceptional front-of-house service during high-volume events. You will set up, serve, and maintain a welcoming dining environment while following FIFO and safety standards.

Responsibilities include guest support, assisting in cleaning and stocking, and cooperating with management to meet service standards. Serv-Safe training is provided by the employer, and flexibility for nights, weekends, and stadium events

Qualifications

• 2+ years experience in high volume catering or full-service dining preferred.
• Knowledge of food service and table standards.
• Effective communication skills, written and verbal.
• Ability to remain calm under pressure and work as a team in a diverse environment.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Set up the Dining Room for meal service and ensure FIFO handling of equipment, supplies, and food.
• Serve guests efficiently with first-class service and communicate special requests to management.
• Maintain dining room standards for cleaning, stocking, inventory, and customer service.
• Break down the Dining Room after service and preserve FIFO practices.
• Report supply needs to Supervisor, Leads, and Management.
• Maintain confidentiality of Dining Room operations and comply with privacy policies.
• Deliver food and beverages and service equipment to the Dining Room as required.
• Perform special projects as business dictates.
• Protect confidential information and comply with HIPAA-related standards where applicable.

Skills

Customer service

Teamwork

Communication

Flexibility

Education

Serv-Safe Certification (training provided by employer)

Job description

SUMMARY: Provide exceptional customer service to Players Dining Room guests while ensuring a welcoming, efficient, and well-maintained environment. Responsible for full front-of-house operations, including set-up, service, guest support, and cleaning, to deliver a consistently high-quality dining experience.
Duties And Responsibilities

• In accordance with department standards, set-up the Dining Room for meal service, ensuring proper handling and storage of all equipment, supplies, food and beverages. Must follow First-In, First-Out (FIFO) standards at all times.
• Efficiently and accurately service all guests while providing first class customer service, ensuring the Dining Room is maintained during food service and all special requests are communicated to management.
• Meet all service standards including, but not limited to cleaning, stocking, inventory, food, and customer service.
• In accordance with department standards, break-down the Dining Room after meal service, ensuring proper handling and storage of all equipment, supplies, food and beverage. Must follow FIFO standards at all times.
• Report supply needs to Supervisor, Leads, and Management.
• Maintain confidentiality and non-disclosure of Dining Room Operations to include menu details, guests, events, and comply with the no autograph / photo policy.
• As required, deliver food and beverages along with service equipment to the Dining Room.
• Special projects and assignments as business dictates.
• Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.

Supervisory Responsibilities

• This position has no supervisory responsibilities

Skills And Qualifications

• 2+ years of experience in high volume catering or full-service dining preferred.
• Knowledge of food service and table standards
• Effective communication skills, written and verbal.
• Ability to remain calm under pressure and work as a team member in a diverse, rapidly changing environment.
• Ability to work a flexible schedule to support Dining Room operations to include the ability to work nights, weekends, and holidays.
• Ability to fully commit to all home Football games and other full stadium events including Soccer.

PHYSICAL DEMANDS

• Ability to stand and walk for extended periods of time.
• Ability to repeatedly move items up to 50 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• A dynamic, complex fast-paced environment requires that each individual truly seek to learn and understand from others. Appreciate and value different perspectives to expand your view and approach.
• Ability to be on-time and present for all available shifts including weekdays, weeknights, weekends, holidays and full stadium events.
• Noise level can vary from moderate to loud.

CERTIFICATES, LICENSES, REGISTRATIONS

• Serv-Safe Certification (training provided by employer)

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.