Patient Workflow Coordinator

Women; Bend (OR); On-site; USD 34,000 - 44,000; Full time

Job summary

Women’s Care’s Bend, OR clinic is seeking a Patient Workflow Coordinator to align scheduling, referrals, and patient communications across the perinatal team. You’ll act as on-site lead, manage referrals, verify insurance, and coordinate pre-visit prep to keep patients moving smoothly.

Ideal candidates have at least two years of medical office experience, a High School Diploma/GED, and strong communication and detail orientation.

Qualifications

• Two years of medical office experience required.
• Strong communication and teamwork abilities.
• Organized and proactive in a fast-paced perinatal environment.

Responsibilities

• Template physician and sonographer schedules and review appointments to ensure correct patient and referrals.
• Serve as on-site go-to person for Bend clinic team and providers.
• Receive and process referrals from providers or patients.
• Verify referral completeness and required documents.
• Contact referred patients to schedule initial appointments.
• Coordinate appointment times with clinical teams and ensure pre-visit prep is completed.
• Verify patient insurance coverage and eligibility.
• Track referrals to monitor sources and flow.

Skills

Communication skills

Attention to detail

Time management

Education

High School Diploma/GED

Job description

Description

We’re looking for a Patient Workflow Coordinator who is part air-traffic controller, part problem-solver, and 100% committed to making the patient experience smoother. In our perinatal care environment, there are a lot of moving pieces—and you’ll be the person helping make sure they all land where they’re supposed to. If you’re organized, proactive, calm under pressure, and secretly love a good workflow, or checklist, we should talk.

About the Role:

This is a full-time opportunity working on-site at our Perinatal Associates of Central Oregon (PACO) clinic in Bend, OR. The position has an expectation of 40hrs per week (Mon - Fri) and we are proud to offer an attractive benefits package. Our Patient Workflow Coordinator recruiting pay range starts at $25/hr.

What will you do:

• Templating for physician and sonographer schedules including review of all department appointments and referrals to ensure that the correct patient, assigned appointment, insurance field, and referring doctor is included.
• Acting as the “go to” on site at the Bend clinic for team members and providers.
• Receive, review, and process patient referrals from external healthcare providers or patients.
• Verify and confirm referral completeness, including required documentation and medical records.
• Contact referred patients to schedule initial appointments, ensuring alignment with provider availability.
• Coordinate appointment times with appropriate clinical teams and ensure necessary pre-visit preparations are completed.
• Verify patient insurance coverage and eligibility.
• Referral tracking to be able to understand how and where referrals are coming in.

Requirements

What do you need to bring to the role:

• Experience: Two years of medical office experience required.
• Education: High School Diploma/GED required.

Competencies that matter to us:

Business Effectiveness:

High level of attention to detail to ensure accurate records.

Personal Effectiveness:

Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness:

Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women’s Care:

Women’s Care was founded in 1988 and is an independent physician group specializing in women’s health. We hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is a strong advocate for women’s health.

Women’s Care is an equal opportunity employer.