Patient & Visitor Concierge — Guest Experience Ambassador

Penn Medicine, University of Pennsylvania Health System; Philadelphia (Philadelphia County); On-site; USD 37,000 - 56,000; Full time

Benefits offered by this job

Competitive Benefits

Career Growth Opportunities

Tuition Assistance

Job summary

Penn Medicine’s Hospital of the University of Pennsylvania seeks an Ambassador Hospital Concierge to greet and assist patients, families and visitors at PCAM. You will help with wayfinding, transportation coordination, notary services, and respond to concerns to ensure a safe, welcoming experience.

Requires a high school diploma and strong empathy and communication. Evening full-time shifts offer career growth within a leading academic medical center.

Qualifications

• High school diploma or GED required.
• Strong empathy and communication skills are essential.
• Ability to greet patients and visitors warmly and professionally.

Responsibilities

• Provide a welcome to every patient, family member or visitor and respond to needs in a timely manner.
• Assist immobile patients with getting in/out of vehicles and wheelchairs safely and courteously.
• Manage visitor flow at entrances and support wayfinding and transportation coordination.
• Coordinate with security and staff to ensure a safe, seamless patient experience.

Skills

Empathy

Customer service

Communication

Teamwork

Education

HS Diploma/GED

Job description

Penn Medicine’s Hospital of the University of Pennsylvania seeks an Ambassador Hospital Concierge to greet and assist patients, families and visitors at PCAM. You will help with wayfinding, transportation coordination, notary services, and respond to concerns to ensure a safe, welcoming experience.

Requires a high school diploma and strong empathy and communication. Evening full-time shifts offer career growth within a leading academic medical center.