Patient Triage Phone Specialist

Rockford Gastroenterology Associates, Ltd.; Rockford (IL); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Health Savings Account (HSA) and FSA

Company-paid life insurance

Zusammenfassung

Rockford Gastroenterology Associates, Ltd. is seeking a Triage Department Phone Representative to be the first point of contact for patients, providers, pharmacies, and healthcare facilities.

You will answer calls, document information in the EMR, and route concerns to the appropriate clinician while ensuring HIPAA compliance and exceptional customer service. The role requires strong communication, attention to detail, and the ability to prioritize urgent issues in a fast-paced medical office

Qualifikationen

• Education: High School diploma or GED required.
• Strong communication and customer service skills.
• Experience in medical office or call center preferred.

Aufgaben

• Answer and manage a high volume of incoming telephone calls professionally.
• Document patient demographics, insurance, symptoms, and referral information in EMR.
• Route calls and messages to triage nurse, provider, or department per protocols.

Kenntnisse

Customer service

Communication skills

HIPAA compliance

EMR proficiency

Phone etiquette

Multitasking

Ausbildung

High School Diploma or GED

Medical office/training program preferred

Tools

EMR systems

Microsoft Office

Jobbeschreibung

Rockford Gastroenterology Associates, Ltd. is seeking a Triage Department Phone Representative to be the first point of contact for patients, providers, pharmacies, and healthcare facilities.

You will answer calls, document information in the EMR, and route concerns to the appropriate clinician while ensuring HIPAA compliance and exceptional customer service. The role requires strong communication, attention to detail, and the ability to prioritize urgent issues in a fast-paced medical office