Patient Travel Coordinator I-II

Bristol Bay Area Health Corporation; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Job summary

Bristol Bay Area Health Corporation seeks a Travel Coordinator to arrange patient travel to BBAHC facilities or higher care levels, ensuring documentation and coordination with providers. This role supports patients and providers through travel-related processes.

Responsibilities include arranging air/ground transport, lodging, meals, and escort logistics, while using systems like SharePoint, Cerner, AFHCAN, and more; experience with Medicaid vouchers and travel reimbursements is preferred.

Qualifications

• High school diploma or GED required; three (3) years healthcare experience.
• Prior experience with a Third-Party Administrator (TPA) such as Alaska Medicaid, or travel industry preferred.

Responsibilities

• Coordinate all patient travel arrangements within BBAHC policies and third-party payer policies, including air and ground transportation, lodging and meals for patients and escorts.
• Collaborate with team department and other departments within the Corporation (Outreach & Enrollment, Case Management, Inpatient/ER, Outpatient, Central Schedulers/Registration, Optometry, Audiology, Diabetes, Dental and CHAP Clinics).
• Utilize multiple computer systems (SharePoint, FileShare, Cerner, AFHCAN, Workflow) and manage logs for Medicaid vouchers and lodging/meal cards; prepare invoices/claims for travel reimbursement and track until completed.

Skills

Yup'ik speaking

Education

Associates degree in Business, Finance, or other health related field preferred

Job description

PURPOSE OF THE JOB:

Coordinates all travel for BBAHC patients scheduled to receive medical care at the nearest appropriate BBAHC facility and/or higher level of care referred by a BBAHC provider. Provides and reviews required documentation assisting patients and their provider through completion of travel.

MINIMUM QUALIFICATIONS:

• High school diploma or GED equivalent required. Three (3) years prior experience working in a healthcare environment. Prior experience working with a Third-Party Administrator (TPA) such as Alaska Medicaid, or in the travel industry preferred. Yup' ik speaking preferred.

Additional Qualifications, Level Il:

• Associates degree in Business, Finance, or other health related field preferred. Two (2) years of experience as a Level I Coordinator or demonstrated proficiency. Prior related work experience may be substituted on a year-to-year basis for college education.

ESSENTIAL JOB FUNCTIONS:

• Coordinates all patient travel arrangements within BBAHC Travel Policies and third-party payer policies to include but not limited to air and ground transportation, lodging and meals for patients and escorts (if applicable) referred to medical care by BBAHC provider for travel in-region and out-of-region.
  1. Collaborates with other members of the team department, and other departments within the Corporation including but not limited to Outreach & Enrollment, Case Management, Inpatient/ER, Outpatient, Central Schedulers/Registration, Optometry, Audiology, Diabetes, Dental and CHAP Clinics.
  2. Utilizes multiple computer systems to gather information and document within all software applications to include but not limited to SharePoint, FileShare, Cerner, AFHCAN, and Workflow.
  3. Manages logs for all Medicaid vouchers and BBAHC lodging and meal cards.
  4. Prepares and submits invoices/claims and other documentation for travel reimbursement for patients with alternate health resources offering travel benefits. Monitors and tracks reimbursement requests until completed.

Equal employment opportunity, including veterans and individuals with disabilities.