Patient Transportation Group Lead & Team Coach

Orlando Health, Inc.; Orlando (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

Orlando Health, Inc. is seeking a Group Lead, Patient Transportation to guide and coordinate the activities of Transportation Services personnel across patient care areas of the hospital.

You will report issues and cover supervisory tasks as needed, ensuring smooth operations and high-quality service. The role emphasizes customer service, teamwork, safety training, inventory maintenance, and coordination with care providers to optimize patient movement and equipment handling throughout the

Qualifications

• Six Months experience as a transporter
• 1 Year leadership experience preferred
• Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association
• National Child Passenger Safety Certification (CPS) by Safe Kids USA – if needed for area is within 90 Days

Responsibilities

• Adheres to all Standards of Behavior, exhibiting excellent customer service skills, and capable of functioning and working in a cohesive team environment.
• Understands and demonstrates outstanding CTE behavior and attitude, which will support and facilitate the mission, vision, and values.
• Works cooperatively with other staff members and be able to communicate effectively with professional staff and provide excellent customer service. Able to complete tasks as assigned and work independently.
• To achieve a Superior Facility image, this individual is responsible for conducting required one-on-one training using approved techniques procedures and educational materials in the coaching process.
• Adheres to and trains team members to communicate with patients, visitors and customers using appropriate designated scripting and engagement techniques.
• Possesses excellent customer service and service recovery skills Performs normal supervisory duties in the absence of a supervisor. This position will be responsible for monitoring team member productivity and patient response time
• Able to dispatch and efficiently coordinate transport tracking while effectively communicating with patient care providers throughout the facility and patient transportation staff.
• Performs continuous technical, safety, quality, and productivity audits on Patient Transportation staff.
• Performs preventive maintenance and makes needed repairs on wheelchairs. Maintains accurate records of all maintenance performed.
• Delivers and/or picks up clean/dirty clinical equipment. Cleans, sorts, and re-tags equipment for replenishment in back up rooms on each unit. delivers broken equipment to the Clinical Engineering Department for repair.
• Maintains a database of equipment inventory and repair records for equipment replacement
• Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
• If required by site, replenishes oxygen tanks throughout the facility
• Assists leadership in maintaining Joint Commission and CMS regulations pertaining to stretcher, wheelchair, and oxygen tank storage.
• Responds to all Code Red alerts with appropriate equipment and personnel. Responds to Hospital Incident Command System (HICS) with appropriate equipment and personnel.
• Able to alert appropriate personnel and respond to a Transport Tracking system failure.
• Facilitates staff meetings, Gemba, and huddles.
• Ensures all team members have adequate resources to perform their duties.
• Rounds with patients and internal customers to follow up on customer relations issues.
• Transports and delivers items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility, site specific.

Skills

Leadership

Customer Service

Communication

Education

High School Diploma or Equivalent

Basic Life Support (BLS) Healthcare Provider Certification

National Child Passenger Safety Certification (CPS)

Job description

Orlando Health, Inc. is seeking a Group Lead, Patient Transportation to guide and coordinate the activities of Transportation Services personnel across patient care areas of the hospital.

You will report issues and cover supervisory tasks as needed, ensuring smooth operations and high-quality service. The role emphasizes customer service, teamwork, safety training, inventory maintenance, and coordination with care providers to optimize patient movement and equipment handling throughout the