Lead, Patient Transportation

Orlando Health, Inc.; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

Orlando Health, Inc. seeks a Group Lead, Patient Transportation to direct and coordinate activities of Transportation Services staff within patient care areas. The role covers supervisory duties in the absence of a manager and requires strong customer service and teamwork, plus compliance with hospital policies.

Responsibilities include training peers, coordinating transport tracking, and ensuring high service levels while maintaining safety and quality across the unit.

Qualifications

• High school diploma or equivalent is required.
• Six months' experience as a transporter is required.
• One year of leadership experience preferred.
• BLS Healthcare Provider certification is required.
• CPS certification required if the area requires it within 90 days.

Responsibilities

• Adheres to standards of behavior and provides excellent customer service in a team environment.
• Communicates effectively with staff and patients; completes tasks independently.
• Delivers one-on-one coaching using approved techniques and materials.
• Trains team on patient, visitor, and customer communications with scripted engagement.
• Monitors team productivity and patient response times; supports supervision in absence.
• Dispatches and coordinates transport tracking; communicates with care providers.
• Performs audits on safety, quality, and productivity for staff.
• Maintains and repairs wheelchair equipment; keeps inventory records.
• Transports equipment, specimens and medications facility-wide; may access med storage areas.
• Maintains regular attendance and complies with policies.

Skills

Leadership

Customer service

Communication

Education

High School Diploma or equivalent

BLS Healthcare Provider Certification

National Child Passenger Safety Certification (CPS)

Job description

Orlando Health, Inc. seeks a Group Lead, Patient Transportation to direct and coordinate activities of Transportation Services staff within patient care areas. The role covers supervisory duties in the absence of a manager and requires strong customer service and teamwork, plus compliance with hospital policies.

Responsibilities include training peers, coordinating transport tracking, and ensuring high service levels while maintaining safety and quality across the unit.