Group Lead, Pat Transport- South Lake Hospital- Second Shift

Orlando Health, Inc.; Florida; On-site; USD 52,000 - 76,000; Full time

Job summary

Orlando Health, Inc. seeks a Group Lead, Patient Transportation to direct and coordinate activities of Transportation Services staff within patient care areas. The role covers supervisory duties in the absence of a manager and requires strong customer service and teamwork, plus compliance with hospital policies.

Responsibilities include training peers, coordinating transport tracking, and ensuring high service levels while maintaining safety and quality across the unit.

Qualifications

• High school diploma or equivalent is required.
• Six months' experience as a transporter is required.
• One year of leadership experience preferred.
• BLS Healthcare Provider certification is required.
• CPS certification required if the area requires it within 90 days.

Responsibilities

• Adheres to standards of behavior and provides excellent customer service in a team environment.
• Communicates effectively with staff and patients; completes tasks independently.
• Delivers one-on-one coaching using approved techniques and materials.
• Trains team on patient, visitor, and customer communications with scripted engagement.
• Monitors team productivity and patient response times; supports supervision in absence.
• Dispatches and coordinates transport tracking; communicates with care providers.
• Performs audits on safety, quality, and productivity for staff.
• Maintains and repairs wheelchair equipment; keeps inventory records.
• Transports equipment, specimens and medications facility-wide; may access med storage areas.
• Maintains regular attendance and complies with policies.

Skills

Leadership

Customer service

Communication

Education

High School Diploma or equivalent

BLS Healthcare Provider Certification

National Child Passenger Safety Certification (CPS)

Job description

Position Summary

The Group Lead, Patient Transportation is a self-motivated leader that is able to direct and coordinate activities of other Transportation Services personnel within patient care and ancillary support areas of the hospital and report any problems to the appropriate personnel. Monitors all essential functions for current employees and serves as a working lead covering positions in Patient Transportation Services.

Responsibilities

• Adheres to all Standards of Behavior, exhibiting excellent customer service skills, and capable of functioning and working in a cohesive team environment.
• Understands and demonstrates outstanding CTE behavior and attitude, which will support and facilitate the mission, vision, and values.
• Works cooperatively with other staff members and be able to communicate effectively with professional staff and provide excellent customer service. Able to complete tasks as assigned and work independently.
• To achieve a Superior Facility image, this individual is responsible for conducting required one-on-one training using approved techniques procedures and educational materials in the coaching process.
• Adheres to and trains team members to communicate with patients, visitors and customers using appropriate designated scripting and engagement techniques.
• Possesses excellent customer service and service recovery skills Performs normal supervisory duties in the absence of a supervisor. This position will be responsible for monitoring team member productivity and patient response time
• Able to dispatch and efficiently coordinate transport tracking while effectively communicating with patient care providers throughout the facility and patient transportation staff.
• Performs continuous technical, safety, quality, and productivity audits on Patient Transportation staff.
• Performs preventive maintenance and makes needed repairs on wheelchairs. Maintains accurate records of all maintenance performed.
• Delivers and/or picks up clean/dirty clinical equipment. Cleans, sorts, and re-tags equipment for replenishment in back up rooms on each unit. delivers broken equipment to the Clinical Engineering Department for repair.
• Maintains a database of equipment inventory and repair records for equipment replacement
• Demonstrates initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.
• If required by site, replenishes oxygen tanks throughout the facility
• Assists leadership in maintaining Joint Commission and CMS regulations pertaining to stretcher, wheelchair, and oxygen tank storage.
• Responds to all Code Red alerts with appropriate equipment and personnel. Responds to Hospital Incident Command System (HICS) with appropriate equipment and personnel.
• Able to alert appropriate personnel and respond to a Transport Tracking system failure.
• Facilitates staff meetings, Gemba, and huddles.
• Ensures all team members have adequate resources to perform their duties.
• Rounds with patients and internal customers to follow up on customer relations issues.
• Transports and delivers items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility, site specific.
• May have limited access to areas storing medications
• Maintains, assembles, cleans, and performs safety checks on Orthopedic equipment if required for area.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• May be called upon to assist in the transport of patients to all areas of the hospital. This would include collaborating with clinical staff to assess patients to determine the most effective method for transport.
• Has the knowledge and ability to safely connect/disconnect a telemetry unit from a patient (site specific).
• Must be able to complete tasks as assigned and work independently.
• Familiar with MSDS book contents and procedures.

Qualifications

• High School Graduate or equivalent Required
• Six Months experience as a transporter Required
• 1 Year leadership experience preferred Preferred
• Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association Required
• National Child Passenger Safety Certification (CPS) by Safe Kids USA – if needed for area is within 90 Days Required