Patient Transport & Support Specialist

Bassett Healthcare Network; Village of Cooperstown (NY); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

Life insurance and disability

Retirement benefits with employer 
- 


Job summary

Bassett Healthcare Network is seeking a Patient Support Services Associate to act as the “Face of Bassett” for patients and visitors. The role emphasizes outstanding service, safety, and efficient transfer of patients and equipment throughout the hospital.

You will support Bed Management and Call Center colleagues while ensuring patient comfort and safety across units. Qualifications include a high school diploma or GED and customer service experience.

Qualifications

• Education: High school diploma or GED equivalent preferred.
• Experience: Customer Service experience desired.

Responsibilities

• Transports patients from various hospital units to and from appointments by wheelchair, stretcher, and/or escort.
• Responds to requests for services and completes tasks with patient privacy and wellbeing in mind.
• Follows priority and response standards; monitored through observation and satisfaction.
• Provides assistance with discharging patients and escorts families to vehicles.
• Maintains safety by ensuring equipment is ready and bed alarms are set before transport.
• Reports safety hazards and equipment repair needs to supervision.

Skills

Customer service

Education

High school diploma or GED

Job description

Bassett Healthcare Network is seeking a Patient Support Services Associate to act as the “Face of Bassett” for patients and visitors. The role emphasizes outstanding service, safety, and efficient transfer of patients and equipment throughout the hospital.

You will support Bed Management and Call Center colleagues while ensuring patient comfort and safety across units. Qualifications include a high school diploma or GED and customer service experience.