Patient Transport Specialist — Hospital Concierge

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Job summary

Highmark Health in Pittsburgh, PA is seeking a Transport Specialist to move patients, medical records, mail, specimens, and equipment within the facility, coordinating transfers from start to destination reliably.

You will use the pneumatic tube system, assist staff and visitors, keep equipment clean and functional, and support daily operations. The role requires strong customer service, problem solving, clear communication, and strict confidentiality.

Qualifications

• Proficiency in customer service.
• Strong problem-solving and decision-making skills.
• Good oral and written communication skills.
• Strong organizational skills to maintain relationships across departments.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Transports inpatients and outpatients within the facility from initial start location to the destination location.
• Delivers equipment/materials and specimens to requesting department using the pneumatic tube system.
• Serves as a hospital ambassador and provides information and direction to patients and visitors.
• Ensures that transportation equipment is kept clean and in good working order.
• Performs other duties as assigned or required.

Skills

Customer service

Problem solving

Communication

Organization

Confidentiality

Job description

Highmark Health in Pittsburgh, PA is seeking a Transport Specialist to move patients, medical records, mail, specimens, and equipment within the facility, coordinating transfers from start to destination reliably.

You will use the pneumatic tube system, assist staff and visitors, keep equipment clean and functional, and support daily operations. The role requires strong customer service, problem solving, clear communication, and strict confidentiality.