Patient Transfer & Access Coordinator

Trinity Health; Davenport (IA); On-site; USD 38,000 - 56,000; Full time

Job summary

Trinity Health is seeking a Patient Logistics Access Specialist in Davenport, IA. This full-time role serves as the primary contact for transfer and admission requests, capturing patient demographics and referral details to initiate workflows, while routing calls to the appropriate clinical or operational partners.

Responsibilities include documenting call details in EHR systems, coordinating with EMS and receiving units, and ensuring EMTALA-sensitive processes are handled promptly and

Qualifications

• First point of contact for incoming transfer/admission requests, ensuring prompt routing.
• Collects and verifies accurate demographic, referral, and operational information to initiate transfer workflows.
• Documents call details in electronic health records and transfer management systems accurately.
• Coordinates non-clinical aspects of transport logistics and communicates status updates.

Responsibilities

• Serves as the first point of contact for all transfer/admission requests and routes calls per protocol.
• Collects and verifies demographics, referral details, and operational information to start transfers.
• Maintains multi-line phone activity and prioritizes calls to support timely patient transitions.
• Documents call details in EHR and transfer systems with accuracy and regulatory awareness.
• Routes information to appropriate clinicians or teams per established protocols.
• Supports EMTALA-sensitive processes through complete intake documentation and escalation when needed.
• Coordinates non-clinical transport logistics and EMS coordination.

Skills

Customer service

Communication skills

Team collaboration

Education

High school diploma or GED

Associate’s Degree or equal experience preferred

Job description

Trinity Health is seeking a Patient Logistics Access Specialist in Davenport, IA. This full-time role serves as the primary contact for transfer and admission requests, capturing patient demographics and referral details to initiate workflows, while routing calls to the appropriate clinical or operational partners.

Responsibilities include documenting call details in EHR systems, coordinating with EMS and receiving units, and ensuring EMTALA-sensitive processes are handled promptly and