Night Shift Patient Transfer & Access Coordinator

Trinity Health; Des Moines (IA); On-site; USD 38,000 - 62,000; Full time

Job summary

Trinity Health MercyOne in Des Moines, IA is seeking a Patient Logistics Access Specialist. This role acts as the first point of contact for transfer and admission requests, initiating the transfer workflow with accurate demographics and referral details.

It coordinates with referring facilities, EMS, and internal teams to ensure efficient patient movement. The position supports EMTALA-sensitive processes, maintains high customer service standards, and ensures proper documentation and routing of

Qualifications

• Health care experience required.
• High school diploma or GED required; associate degree preferred.
• Must be comfortable in a collaborative, shared leadership environment.
• Must possess honesty, integrity and caring to promote Trinity Health and MercyOne values.

Responsibilities

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Serves as the first point of contact for all incoming transfer, admission, and consultation requests, ensuring calls are answered promptly and routed correctly.
• Collects and verifies accurate demographic, referral, and operational information from sending facilities, EMS agencies, and providers to initiate the transfer workflow.
• Manages multi-line phone activity efficiently, prioritizing calls and minimizing delays to support safe and timely patient transitions.
• Documents all call details and required information in electronic health records and transfer management systems with accuracy, completeness, and regulatory awareness.
• Routes calls and essential information to the appropriate Patient Logistics Clinician (Paramedic/EMT), RN, Charge RN, or operational team member based on established protocols.
• Supports EMTALA-sensitive processes by ensuring complete and timely intake documentation and escalating immediately when red flags or special circumstances arise.
• Coordinates non-clinical aspects of transport logistics, including contacting EMS agencies, confirming availability, monitoring ETA updates, and communicating status changes.

Skills

Health care experience

Collaborative environment

Customer service

Attention to detail

Education

High school diploma or GED

Associate’s Degree or equal experience

Job description

Trinity Health MercyOne in Des Moines, IA is seeking a Patient Logistics Access Specialist. This role acts as the first point of contact for transfer and admission requests, initiating the transfer workflow with accurate demographics and referral details.

It coordinates with referring facilities, EMS, and internal teams to ensure efficient patient movement. The position supports EMTALA-sensitive processes, maintains high customer service standards, and ensures proper documentation and routing of