Patient Svcs Representative - East Neurosurgery

UPMC; Monroeville (Allegheny County); Hybrid; USD 37,000 - 45,000; Full time

Job summary

UPMC University of Pittsburgh Physicians is seeking a Full-Time Patient Services Representative for East Neurosurgery in Monroeville. The role includes welcoming patients, educating them on copayments, collecting payments, and scheduling follow-ups, with on-site and occasional work-from-home flexibility after orientation.

The busy neurosurgery practice requires strong customer service, medical terminology knowledge, and experience with health records systems such as Medipac or Epic.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in medical, billing, or customer service preferred.
• Experience with medical terminology preferred.
• Familiarity with health records systems (Medipac, Epic) preferred.

Responsibilities

• Welcome patients and provide clear instructions for the visit.
• Assist with administrative duties including scanning records and faxing.
• Guide patients through self-arrival technology or desk check-in options.
• Schedule follow-up appointments and connect patients to resources.
• Explain copayments and collect payments when applicable.
• Verify insurance benefits and promote MyUPMC portal.
• Maintain patient demographics and insurance information.
• Triage and direct calls to appropriate areas.
• Ensure HIPAA compliance and obtain consent signatures as needed.

Skills

Customer service

Typing skills

Medical terminology

Education

High school diploma or equivalent

Tools

Medipac

Epic

Job description

UPMC University of Pittsburgh Physicians is hiring a Full-Time Patient Services Representative to help support East Neurosurgery. Hours: Monday through Friday, daylight Location: Monroeville. WFH on an as-needed basis after successful completion of orientation. Department Details: This is a busy neurosurgery practice that provides excellent care in the community! Purpose: A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence. Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments. Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout
• Completion of high school graduate or equivalent is required.
• Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran