Patient Svc Rep - FT, Days

Mercy; Cape Girardeau (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Hospital Southeast in Cape Girardeau, MO is seeking a patient-front office specialist to greet patients, manage calls, schedule appointments and handle routine administrative tasks for the primary care clinic.

This role emphasizes accurate data entry, insurance information, basic math for payments, and collaboration with physicians and staff; CPR and medical office training are beneficial, with a friendly, professional approach required.

Qualifications

• Education beneficial to communicate effectively in written and verbal form.
• One year experience in a clinic setting beneficial or two years in a public contact position.
• CPR certification beneficial.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Answers incoming calls and sets appointments for patients.
• Retrieves insurance and patient information and secures signatures as needed.
• Enters new and established patient information into the computer.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims and referrals.
• Operates front office equipment.

Skills

Greeting patients

Telephone etiquette

Computer knowledge

Typing skills

Medical terminology

Reading/writing instructions

Interpersonal skills

Front office coordination

Education

Medical office training beneficial

Effective written/verbal communication

Tools

Multi-line telephone

Fax machine

Copy machine

Computer

Calculator

Job description

Find your calling at Mercy!

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments. Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visits and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Employees of Mercy Health System are expected to comply with all federal, state and local regulations in addition to organization policy and procedures.

Position Details

Location

Position Details

Location

Mercy Hospital Southeast - Primary Care Clinic

817 S. Mount Auburn

Cape Girardeau, MO 63701

Hours/Schedule

Full-Time (40-hrs per week)

Shift: Days

Education: Medical office training beneficial. Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.

Licensure: None.

Experience: One year experience in a clinic setting beneficial or two years in a public contact position.

Certifications: CPR certification beneficial.

Other: Skills, Knowledge, and Abilities: Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to read, understand and follow written and oral instruction. Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems. Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload. Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.

Equipment Used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR Admitting