Patient Support Specialist - (Temporary, Full Time, PST)

OpenKrill; United States; Remote; USD 25.000 - 39.000; Vollzeit

Zusammenfassung

Sprinter Health is seeking a Patient Support Specialist I to be the first voice for patients nationwide, delivering timely, compassionate assistance across channels. You will triage questions, coordinate with clinical and admin teams, and help ensure smooth scheduling and documentation in our home-based care model.

Ideal candidates have 3+ years in patient services, familiarity with EHR systems, and experience with Zendesk or similar tools; you will thrive in a fast-paced setting while upholding

Qualifikationen

• 3+ years of patient services experience in healthcare.
• Familiarity with Zendesk or similar ticketing systems.
• Proficiency with EHR systems and healthcare software.
• Experience coordinating with national labs such as Quest or Labcorp.
• Excellent organizational skills and attention to detail for accurate documentation.
• Strong communication and teamwork across clinical and administrative teams.
• Ability to adapt to a fast-paced environment while maintaining patient focus.
• Commitment to patient confidentiality and high-quality care.

Aufgaben

• Field overnight questions and support requests from patients and partners.
• Respond to and triage inbound patient and partner questions via phone, email and SMS.
• Elevate questions and concerns to other teams for additional support as needed.
• Assist Field Support with real-time scheduling changes.
• Support clerical work before/after appointments to ensure care delivery.
• Contribute to process improvements and cross-training across departments.

Kenntnisse

Patient support experience

Zendesk familiarity

EHR software

Lab coordination

Communication skills

Adaptability

Attention to detail

Confidentiality

Tools

Zendesk

EHR software

Jobbeschreibung

PATIENT SUPPORT SPECIALIST I

About Us

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale.

Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients.

We’re backed by prominent VC’s, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.

About The Role

We are rapidly expanding our operations as we build new partnerships across the healthcare spectrum. We are looking for an experienced, patient-centric individual to grow our patient support team. As a Patient Support Specialist, you are often the first voices of Sprinter Health. We are looking for someone that can use their voice to deliver flawless and timely support to our patients across the nation.

This is a temporary position through December 31, 2026.

A Day in the Life of a Sprinter Patient Support Specialist

• Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
• Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
• As different patient situations arise, you will elevate questions and concerns to other teams for additional support
• This position will assist Field Support and Sprinters with real-time scheduling changes
• This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
• Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.

Skills and Requirements

• At least 3+ years of relevant experience in patient or patient service, healthcare required
• Preferred: experience working with Zendesk
• Proficiency in using electronic health record (EHR) systems and other healthcare software
• Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Ability to adapt to changing priorities and work effectively in a fast-paced environment.
• Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

About You

You will thrive at Sprinter Health if:

• Flexibility, humility, and a sense of humor are your key personality traits
• You excel at last minute problem solving and out of the box thinking
• You are highly organized and love to follow a process
• You over communicate both in writing and in words
• You know how to prioritize tasks and elevate scenarios when necessary
• You have experience working in an on-demand service or health environment
• You thrive in a fast paced, high pressure environment
• You have a calm and understanding demeanor and the ability to empathize with patients' frustrations and needs

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.