Patient support specialist

Montefiore St. Luke's Cornwall; Town of Cornwall (NY); On-site; USD 27,552 - 33,062; Part time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan

Tuition reimbursement

Generous paid time off plan

Job summary

Montefiore St. Luke's Cornwall is seeking a Patient Support Specialist in Cornwall, New York. This hybrid position focuses on ensuring patients receive optimal care through effective communication and coordination, managing appointments, and supporting the clinical team.

The ideal candidate will have a high school diploma, relevant healthcare experience, and strong customer service skills. Bilingual candidates are preferred, and familiarity with EHR systems is a plus. Comprehensive benefits are provided.

Qualifications

• 1-3 years experience in a medical setting.
• Ability to read, write, and communicate in English.
• Strong background in customer service.

Responsibilities

• Ensure timely scheduling of appointments.
• Serve as the primary point of contact for patients.
• Manage telephonic encounters with professionalism.

Skills

Customer service

Communication skills

Knowledge of medical terminology

Electronic Health Record (EHR) familiarity

Bilingual (English/Spanish)

Education

High School diploma or equivalent

Associate’s degree in healthcare-related field

Tools

Microsoft Office Suite

Job description

## Patient support specialistApplyremote type: Hybridlocations: 19 Laurel Avenuetime type: Per diemposted on: Posted Todayjob requisition id: JR231256**City/State:**Cornwall, New York**Department:**Radiation Oncology**Work Shift:**Day**Work Days:**PER DIEM**Scheduled Hours:**Per Diem**Scheduled Daily Hours:**Hours Vary**Hourly Rate/Range:**$20.00 - $24.00**Sign-On Bonus:**N/AFor positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.**Job Summary** Ensures patients receive the best possible care through effective care coordination, communication, and follow-up. Ensuring timely and accurate scheduling of appointments, supporting the clinical team in gathering and documenting patient data, and verifying documentation to ensure it meets all guidelines for appointment completion is essential. The incumbent proficiently manages telephonic encounters, with a focus on clear, professional, and compassionate communication. Serves as a primary point of contact for patients and other stakeholders. Collaborates with the care team to ensure comprehensive patient care coordination. Supports community relations and actively participates in organizational and department goals/objectives. This role emphasizes effective communication as the cornerstone of building patient engagement and ensuring the smooth flow of information between patients, caregivers/families, and the clinical team to ensure optimal care delivery and patient/caregiver satisfaction. **Qualifications*** High School or equivalent Required* Associate’s degree in a healthcare-related field Preferred* 1-3 years experience in a medical setting, in role such as administrative assistant, front desk staff, or patient service representative Preferred* Experience managing patient records and documentation. Required* Ability to read, write, and communicate in English.* Ability to communicate in Spanish is preferred.* Familiarity with medical terminology and understanding of healthcare processes.* Strong background in customer service, and skilled in handling patient inquiries, complaints, and concerns effectively.* Familiarity with electronic health record (EHR) systems and medical billing software preferred.* Competence in using office software (e.g., Microsoft Office Suite) for documentation and communication.* Experience in identifying issues and implementing solutions to improve patient intake processes and workflows preferred.* Knowledge of community supportive services in the area (Area on Aging, Meals on Wheels, transportation, etc.) and drug assistance programs are preferred.* Certification in patient navigation or as a community health care PreferredMontefiore St. Luke's Cornwall is an equal employment opportunity employer. Montefiore St. Luke's Cornwall will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.### Working at Montefiore St. Luke's CornwallFor 150 years, Montefiore St. Luke’s Cornwall (MSLC) has been a cornerstone of high-quality healthcare in Orange County, fostering a healing environment through community collaboration, dedicated staff, and a rich history. What began as a modest three-bed hospital in 1875 has grown into a comprehensive healthcare system with two campuses and a wide range of outpatient services. MSLC is a member of the Montefiore Health System and provides care to more than 250,000 patients annually. The organization includes a 242-bed acute care hospital, with a geographic coverage area that serves a population of 400,000 people. MSLC is proud to provide care locally, and when needed, offer seamless transitions to world-class medicine throughout the Montefiore Health System (MHS). Being part of MHS has allowed MSLC to expand our capabilities and offer cutting-edge healthcare to our community. MSLC is a Magnet designated organization, with notable recognition from Healthgrades, the American Heart Association, and various other agencies. We are accredited by The Joint Commission, which sets the standards for the delivery of quality health care. MSLC has more than 350 physicians on staff, representing dozens of medical specialties.### Employee BenefitsMontefiore St. Luke’s Cornwall strives to be the employer of choice by offering comprehensive benefit packages that are designed to meet the needs of today's workforce. We are committed to assisting employees to achieve optimal health, wellness, and financial security. Our benefit packages include medical, dental, vision, and life insurance, 403(b) retirement plan, tuition reimbursement, a generous paid time off plan, as well as various other optional benefits.