Patient Access Representative - Crossroads

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, Ohio, is looking for a Patient Access Representative who will be responsible for greeting, registering patients, answering calls, and scheduling appointments. This role emphasizes excellent customer service and the ability to navigate current technology systems.

The ideal candidate should have at least a High School Diploma or equivalent, with an Associate's Degree preferred and some healthcare experience. Strong administrative and organizational skills are essential.

Qualifications

• Demonstrated computer skills with the ability to navigate most current technology systems.
• One year of health care experience preferred.
• Excellent organizational skills.

Responsibilities

• Greeting and registering patients.
• Answering telephone calls and scheduling appointments.
• Maintaining open communication with all departments.

Skills

Customer service

Administrative skills

Computer skills

Education

High School Diploma or equivalent

Associate's Degree preferred

Job description

Overview

Monday-Friday 12pm-830pm. First two weeks: Monday-Friday 8am-4:30pm for training.

Job Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated and communicates differences to the customer.
• Screens registrations to ensure insurance pre‑certification and physician referral requirements are met.
• Instructs customers on requirements.
• Assists in identifying self‑pay patients and referring them to financial assistance when applicable.
• Establishes and maintains open communication with all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Qualifications

Education Requirement: High School Diploma or equivalent (required). Associate's Degree preferred.

Licensure Requirement: (not specified).

Certifications: CPR certification (based on position and as determined by manager).

Skills: Demonstrated computer skills with the ability to navigate most current technology systems. Strong administrative skills. Excellent customer service and organizational skills.

Experience: One year of health care experience preferred.

Physical Requirements

• Occasionally: Blood and/or Bodily Fluids; Driving motor vehicles (work required) – additional testing may be required.
• Lifting / Carrying: 0-10 lbs; 11-20 lbs.
• Loud Noises.
• Pushing / Pulling: 26-40 lbs; 41-60 lbs.
• Pushing / Pulling: 0-25 lbs.
• Reaching above shoulder; Squat/kneel frequently: Bend/twist.
• Patient Equipment continuously: Audible speech; Chemicals/Medications; Color vision; Communicable Diseases and/or Pathogens; Computer skills; Decision Making; Depth perception; Flexing/extending of neck; Hand use: grasping, gripping, turning; Hearing acuity; Interpreting Data; Peripheral vision; Problem solving; Repetitive hand/arm use; Seeing – Far/near; Sitting; Standing; Walking.
• Ability to multi‑task within a stressful environment.

EEO Statement

EOE M/F/Disability/Vet