Patient Support Service Dispatcher/Admin

Aurora Health Care; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Aurora Health Care in Milwaukee seeks an experienced administrative assistant to support executives and teams. You will manage calendars, prepare documents, arrange meetings, and handle travel, communications, and confidential records.

A High School diploma and about 3 years of admin experience are expected. Proficiency with Microsoft Office, strong organization, and the ability to work independently are essential.

Qualifications

• High School diploma required.
• Typically 3 years of administrative support experience.
• Advanced time management and prioritization.
• High degree of confidentiality.
• Initiative and independent problem-solving.
• Strong written and verbal communication skills.

Responsibilities

• Schedules and prioritizes calendars for appointments, meetings, and travel.
• Assists with travel arrangements and expense reporting.
• Organizes meetings and events, including agenda preparation and site selection.
• Answers and screens calls, greets visitors, and handles inquiries related to operations.
• Maintains confidential records and filing systems.
• Performs word processing and document creation with minimal guidance.
• Compiles and displays reports to support needs.

Skills

Time management

Confidentiality

Independent problem-solving

Written & verbal communication

Microsoft Office

Documentation & reporting

Education

High School Graduate

Tools

Microsoft Office Suite

Job description

• Schedules and prioritizes calendars for appointments, meetings, and travel.
• Assists with travel arrangements and expense reporting.
• Organizes all aspects of meetings and events, including (but not limited to) agenda preparation, site selection, and document development.
• Answers, screens, and initiates calls. Greets visitors, providing procedural information and answering inquiries related to operational and substantive matters.
• Resolves problems and prioritizes needs using in-depth knowledge or policies and procedures.
• Performs complex word processing and document creation, including crafting/drafting correspondence, etc. with little to no guidance/instruction.
• Compiles reports, graphics, and statistical data. Creates reports independently (or with little instruction) and displays data to support needs, including the generation of existing reports.
• Maintains filing systems and confidential records.
• Opens, reads, and prioritizes mail, initiating return correspondence as appropriate.
• Conducts independent research and complex analyses, summarizing information to support administrative needs.
• Operates and maintains office equipment; may order supplies as needed.
• Coordinates administrative details of special projects.
• May act as a resource, providing training to other administrative staff.

Major Responsibilities

• Schedules and prioritizes calendars for appointments, meetings, and travel.
• Assists with travel arrangements and expense reporting.
• Organizes all aspects of meetings and events, including (but not limited to) agenda preparation, site selection, and document development.
• Answers, screens, and initiates calls. Greets visitors, providing procedural information and answering inquiries related to operational and substantive matters.
• Resolves problems and prioritizes needs using in-depth knowledge or policies and procedures.
• Performs complex word processing and document creation, including crafting/drafting correspondence, etc. with little to no guidance/instruction.
• Compiles reports, graphics, and statistical data. Creates reports independently (or with little instruction) and displays data to support needs, including the generation of existing reports.
• Maintains filing systems and confidential records.
• Opens, reads, and prioritizes mail, initiating return correspondence as appropriate.
• Conducts independent research and complex analyses, summarizing information to support administrative needs.
• Operates and maintains office equipment; may order supplies as needed.
• Coordinates administrative details of special projects.
• May act as a resource, providing training to other administrative staff.

Education Required

• High School Graduate

Licensure, Registration, And/or Certification Required

• None Required

Experience Required

• Typically requires 3 years of administrative support experience

Knowledge / Skills / Abilities Required

• Advanced time management and prioritization.
• High degree of confidentiality.
• Initiative and independent problem-solving.
• Strong written and verbal communication skills. Ability to communicate with various individuals tactfully and effectively, including highly visible customers/leaders.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
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• Ability to create simple to complex documents, reports, graphs/charts, and presentations.
• Strong organizational ability and attention to detail.

Physical Requirements And Working Conditions

• Normal office environment; occasional lifting up to 20 lbs.
• Prolonged periods of sitting, standing, and keyboard use.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.