Patient Support Representative (REMOTE)

Talentify.io; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare services provider is seeking a Patient Support Representative to handle inbound calls and maintain patient records accurately. This remote role offers flexibility and emphasizes career growth while ensuring a supportive work environment. Ideal candidates will have experience in customer service and healthcare insurance, striving to improve patient satisfaction.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Flexible working schedule

Continuous improvement through educational programs

Qualifications

• Minimum two years of experience in a related administrative/customer service role.
• Six months of experience working with healthcare insurance.
• Experience in a high-volume inbound call center.

Responsibilities

• Handle inbound patient calls, providing information regarding products and services.
• Enter demographics and information into the digital system accurately.
• Verify insurance coverage and discuss patient billing responsibilities.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Education

High school diploma or GED

Associate's Degree in medical office management or related field

Tools

Microsoft Office Suite

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with a flexible schedule, including evenings and weekends
- Supportive and collaborative work environment focused on patient care
- Emphasis on continuous improvement through educational programs
- Chance to make a positive impact on patient satisfaction and experience

What to Expect (Job Responsibilities):
- Handle inbound patient calls, providing effective information and solutions regarding products or services
- Enter demographics and pertinent information into the digital system, ensuring accuracy
- Verify insurance coverage and discuss patient responsibilities for billing
- Serve as the primary point of contact for patients, communicating about backorders and service disruptions
- Maintain accurate medical documentation in accordance with regulatory standards

What is Required (Qualifications):
- Minimum educational requirement: High school diploma or GED
- Minimum of two years of experience in a related administrative/customer service role or high-volume inbound call center
- Six months of experience working with healthcare insurance
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Strong organizational skills and attention to detail

How to Stand Out (Preferred Qualifications):
- Associate's Degree in medical office management or a related field
- Experience with insurance authorization and/or precertification
- Knowledge of home health, DME, and enteral nutrition products
- Previous call center experience in a healthcare setting

#HealthcareServices #PatientSupport #RemoteWork #CareerGrowth #CustomerService

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