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Customer Support Representative

AssetWatch®

United States

Remote

USD 40,000 - 45,000

Full time

3 days ago

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Job summary

AssetWatch, a rapidly growing startup, is seeking a Customer Support Representative to manage technical support issues and ensure a high-quality customer experience. The role involves collaborating with multiple stakeholders and leveraging various software tools to solve problems efficiently. This position offers a competitive compensation package and the opportunity to make a significant impact.

Benefits

Competitive compensation package including stock options

Flexible work schedule

Competitive benefits and 401k match

Unlimited PTO

Qualifications

2+ years of technical support or equivalent experience.
Experience with high volume support ticketing systems.
Experience with CRM platforms is preferred.

Responsibilities

Manage incoming streams of support requests via various channels.
Collaborate with stakeholders for timely solutions.
Build trusting relationships through effective communication.

Skills

Technical support experience

Customer service interaction

Communication tools usage

Tools

Salesforce

Zoom

Slack

Join to apply for the Customer Support Representative role at AssetWatch

AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders, united by a common goal – To build the future of predictive maintenance. As we enter the next phase of company growth, we are seeking people to help lead the journey.

The Customer Support Representative will develop an understanding of AssetWatch products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

What You'll Do

Manage multiple incoming streams of support request coming in via software, phone, email, and internal requests
Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
Willingness to pick up the phone and dial customers within short notice to address issues before they grow in scope
Build a strong, trusting relationship with all customer and internal stakeholders through fluid and timely communication
Identify opportunities to proactively address potential challenges Meet case and customer response time quotas always
Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
Promote customer loyalty through customer recognition initiatives

Who You Are

Other responsibilities as directed by AssetWatch Support Manager

2+ Years of some form of technical support or equivalent experience
2+ Years of customer service interaction, in person or virtual
Experience with high volume support ticketing systems
Experience with CRM platforms (Salesforce strongly preferred)
Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)

What We Offer

AssetWatch is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.

Competitive compensation package including stock options
Flexible work schedule
Competitive benefits and 401k match
Opportunity to make a real impact every day
Work with a passionate and growing team
Unlimited PTO

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we all can closely collaborate within core working hours.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Automation Machinery Manufacturing

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