Patient Support Representative - Outpatient Rehab - Per Diem

nshs; Lincolnshire (IL); On-site; USD 53,755,000 - 77,939,000; Part time

Benefits offered by this job

Premium pay for shifts

Incentive pay for select positions

Annual increases based on performance

Career growth opportunities

Medical, dental, vision options

Tuition reimbursement

Free parking

Health Savings Account options

Retirement options with company match

Paid time off and holidays

Job summary

Endeavor Health in Lincolnshire, IL seeks a Patient Support Representative – Outpatient Rehab – Per Diem to support patient eligibility, pre-certifications, and coordination with providers and insurers.

You will review demographics, handle pre-certifications, check referrals, navigate EMR queues, and meet productivity targets in Rehab Services; requires a high school diploma; healthcare experience preferred. Shifts rotate, per diem as needed.

Qualifications

• High school diploma or GED required; Associate degree in business or healthcare preferred.
• 1–2 years of healthcare registration, scheduling, or customer service experience preferred.
• Knowledge of health insurance, medical terminology, and anatomy preferred.
• Strong data entry, keyboarding, and Microsoft Office skills preferred.

Responsibilities

• Reviews and analyzes patient demographics, consults with representatives, providers, and insurers to verify benefits and eligibility, obtain pre-certifications, and support timely reimbursement.
• Performs pre-certification notification by phone or electronically and completes required documentation for submission to insurers.
• Researches pre-certification denials including missing authorization or referrals.
• Confirms referral requirements for individual plans and coordinates with referring physician offices to obtain referrals.
• Uses the EMR task-based queue to maintain productivity metrics for Rehab Services.

Skills

Customer service

Communication

Data entry

Problem solving

Education

High school diploma or GED

Associate degree in business or healthcare (preferred)

Tools

Microsoft Office

EMR systems

Job description

Hourly Pay Range:

$18.76 - $27.20 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

• Position: Patient Support Representative – Outpatient Rehab – Per Diem
• Location: Lincolnshire, IL
• Full Time/Part Time/Per Diem: Per Diem (as needed)
• Hours: Rotating shifts; clinic is open Mon.-Thurs. 7 a.m. – 7pm, Fri. 7am-5pm.

• Will rotate into varied start and end times: 7am-3:30pm, 10:30am-7pm, 9am-5:30pm; will rotate at least 2 evenings until 7pm

• Schedule: Varies as needed per 6-week schedule
• Required Travel: No

What you will do:

• Reviews and analyzes required patient demographic and consults representatives, providers, and insurance carriers to verify benefits, determine eligibility, obtain pre-certifications, and support timely reimbursement.
• Performs pre-certification notification via telephone or electronically and completes required documentation for submission to insurance carriers per payer requirements.
• Researches pre-certification denials including missing authorization, patient pre-certification or referral documentation.
• Confirms referral requirements for individual plans and works with referring physician offices when needed to obtain referrals for scheduled services, including referrals for additional office visits.
• Utilizes the electronic medical record task-based work queue to maintain established productivity metrics determined by the Rehab Services department to meet business needs.

What you will need:

• Education: High school diploma or GED required; Associate degree in business or healthcare preferred.
• Experience: 1–2 years of healthcare registration, scheduling, or customer service experience preferred.

• Knowledge & Skills: Knowledge of health insurance, medical terminology, and anatomy preferred. Strong data entry, keyboarding, and Microsoft Office skills preferred.

• Other: Valid driver’s license and appropriate auto insurance required if performing duties at an off-site location.

Benefits (For full time or part time positions):

• Premium pay such as shift, based on an employee’s job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.