Patient Support Representative

Cary Dermatology Ctr; Cary (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in dermatology is seeking a friendly and organized Patient Service Representative. This dynamic role serves as the first point of contact for patients, ensuring excellent customer service while managing various administrative tasks. The ideal candidate will thrive in a fast-paced environment, maintain patient records, and liaise with medical staff to coordinate care. With a commitment to personalized patient care, this position offers a supportive atmosphere where you can make a real difference in people's lives. Join a dedicated team focused on outstanding dermatological services and enjoy competitive benefits.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holidays

Qualifications

• Previous receptionist experience in a medical or dermatology office preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients warmly and ensure a positive first impression.
• Maintain and organize patient files and records, ensuring confidentiality.

Skills

Verbal Communication

Written Communication

Organizational Skills

Insurance Terminology Understanding

Education

High School Diploma

Job description

Position: Patient Service Representative

Location: Cary Dermatology Center

Type: Full-time, 4 days a week, 6:45am-5/5:30pm

Company Description

Cary Dermatology Ctr is a private dermatology practice located at 101 Sw Cary Pkwy # 210 in Cary, North Carolina, United States. We are is dedicated to providing outstanding dermatological care and services to our community. We focus on delivering personalized patient care and ensuring the best outcomes for all our patients.

Role Description

We are looking for a friendly and organized Patient Service Representative to join our dermatology office. The ideal candidate will be the first point of contact for our patients, providing excellent customer service while managing a variety of administrative tasks to ensure smooth office operations. This position is front desk, patient facing position.

Key Responsibilities:

Patient Interaction:

• Greet patients warmly and ensure a positive first impression.
• Check patients in and out, verifying insurance information and updating records as needed.

Administrative Duties:

• Maintain and organize patient files and records, ensuring confidentiality and compliance with HIPAA regulations.
• Manage appointment scheduling and confirm upcoming visits.

Communication:

• Liaise with medical staff to relay messages and coordinate patient care.
• Inform patients about pre-visit instructions and follow-up procedures.

Insurance Management:

oGather and update insurance cards and details during check-in

oExplain copay amounts, deductibles, or out-of-pocket costs

Qualifications:

• High school diploma required.
• Previous receptionist experience in a medical or dermatology office preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Understand basic insurance terminology (e.g., co-pay, HMO, PPO, deductible)
• Able to work in a fast-paced environment.

Benefits:

• $19 an hr
• Health, dental, and vision insurance after 90 days
• Paid time off and holidays after 90 days