Patient Support Representative

Ortho Rhode Island; Town of Warwick (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k)

Generous PTO

Job summary

Ortho Rhode Island is seeking a Patient Support Representative to handle incoming calls, schedule appointments, process referrals, and manage consult requests across locations. You will register patients accurately and coordinate with the eligibility team on insurance requirements.

Strong communication, basic HIPAA knowledge, and proficiency with Microsoft Office are expected. Bilingual Spanish or Portuguese is a plus; experience with Centricity or similar EMRs is helpful.

Qualifications

• High School diploma or equivalent.
• Experience with Microsoft Office (Word/Excel/PowerPoint).
• Knowledge of HIPAA regulations.
• Experience in a medical setting or patient service.
• Bilingual Spanish or Portuguese a plus.

Responsibilities

• Answer and triage incoming calls for multiple locations.
• Schedule appointments accurately and follow appointment protocols.
• Register patients and process referrals and consult requests.
• Coordinate with the eligibility team on insurance benefits and requirements.
• Use Centricity, SRS, Phoenix and AllMeds EMRs for scheduling.
• Other duties as assigned.

Skills

Microsoft Office

Bilingual Spanish/Portuguese

HIPAA knowledge

Customer service

Scheduling/ coordination

Education

High School Diploma or equivalent

Tools

Centricity

SRS

Phoenix

AllMeds

Job description

Who we are:Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.What you’ll do:The Patient Support Representative is responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, and processing referrals, and managing consult requests.Responsibilities/Duties:Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.Accurate appointment scheduling and relate appointment protocols to patient.Schedule online and faxed requests for appointmentsAccurately and expeditiously register patients.Work closely with eligibility team regarding insurance benefits, deductibles, and referral requirements.Ability to triage patients and appropriately schedule them.Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment schedulingOther duties as assigned.Who you are:Qualifications:Required Education and ExperienceHigh School Graduate or equivalentAny combination of education, training, and experience that demonstrates the ability to perform the duties of the position.Experience with Microsoft Office (Word, Excel, and PowerPoint).Preferred Education and ExperienceDiscretion to work with confidential information.Knowledge of HIPAA RegulationsPertinent job-related experience and Medical TerminologyBilingual Spanish or Portuguese a plusWhat we offer:Excellent growth and advancement opportunitiesDynamic environmentAccess to a diverse network of practitionersBroad infrastructure of tools and programs to enhance the employee experienceCompetitive CompensationGenerous PTOBenefits package: health, dental, vision, 401(k), etc.We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).