Bilingual Front Office Specialist - Various Locations

UNLV Health; Las Vegas (NV); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Paid time off (PTO)

401K Contribution

Medical, Dental, Vision benefits

Job summary

UNLV Health is seeking a Front Office Specialist to greet patients and visitors, schedule appointments, and manage check-in/out processes in a busy clinic. The role includes verifying insurance eligibility, directing calls, and supporting overall front desk operations.

Qualifications include a High School Diploma or equivalency, at least six months of customer service experience (healthcare preferred), and knowledge of ICD-10/CPT coding.

Qualifications

• Minimum six (6) months experience in customer service; preferably in healthcare
• Current and valid driver's license
• Demonstrated ability to use a computer with Microsoft Office knowledge
• Knowledge of ICD-10, and CPT coding guidelines
• Medical terminology
• Knowledge of Medicare guidelines
• Excellent oral/written communication skills
• Must be well organized and detail-oriented
• Ability to establish and maintain effective working relationships with patients, team members, physicians and the public
• Bilingual Spanish a plus

Responsibilities

• Schedule patient appointments
• Greet patients and visitors
• Answer and direct phone calls
• Check patients in and out
• Verify insurance eligibility
• Assist in general office duties

Skills

Customer service

MS Office

ICD-10 CPT knowledge

Medical terminology

Medicare guidelines

Communication skills

Organized and detail-oriented

Spanish bilingual (nice to have)

Driver's license

Education

High School Diploma or equivalency

Tools

Microsoft Office

Job description

The Front Office Specialist schedules patient appointments, greets patients and visitors, answers and directs phone calls, checks patients in and out, verifies insurance eligibility and assists in general office duties.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

• Clinic hours are Monday through Friday, 8AM to 5PM (Actual scheduled hours may vary depending on business needs)
• 12 Full-Day and 2 Half-Day Paid Holidays per year, starting with your first day of employment
• 20 PTO days per year
• 3% 401K Contribution, even if you do not contribute (after 90 days of employment)
• Medical, Dental, and Vision benefits that start the first of the month following your start date

Educational Requirements

• High School Diploma or equivalency

Qualifications

• Minimum six (6) months experience in customer service; preferably in healthcare
• Current and valid driver's license
• Demonstrated ability to use a computer with Microsoft Office knowledge
• Knowledge of ICD-10, and CPT coding guidelines
• Medical terminology
• Knowledge of Medicare guidelines
• Excellent oral/written communication skills
• Must be well organized and detail-oriented
• Ability to establish and maintain effective working relationships with patients, team members, physicians and the public
• Bilingual Spanish a plus

Physical requirements

• May include standing, sitting, and/or walking for extended periods
• May include performing repetitive tasksMay include working with challenging patients
• May include lifting up to 25 pounds

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race, color, gender, age, national origin, ancestry, religion, physical or intellectual disability, marital status, parental status, sexual orientation, or any other category protected by law.

If you have any questions about our interview and hiring procedures, please contact Recruitment at [e-mail]