Patient Support & Education Specialist

Lincare-085e31c; Tempe (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Lincare is seeking a customer communications specialist in Tempe, AZ to answer questions, resolve issues, and determine ongoing product/service needs while supporting physician-directed care. You will handle inbound and outbound calls, educate customers about offerings, and document interactions in a computerized system.

The role requires a High School Diploma or GED (or equivalent experience), ability to read orders, and basic data entry.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for specific location.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Communication

Training others

Data entry

Numerical ability

Education

High School Diploma / GED

Job description

Lincare is seeking a customer communications specialist in Tempe, AZ to answer questions, resolve issues, and determine ongoing product/service needs while supporting physician-directed care. You will handle inbound and outbound calls, educate customers about offerings, and document interactions in a computerized system.

The role requires a High School Diploma or GED (or equivalent experience), ability to read orders, and basic data entry.