CAP - Crisis Assistance Program Coordinator I

Puyallup Tribe; Tacoma (WA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Crisis Assistance Program Coordinator to provide essential support to Tribal members. This role involves assisting with energy assistance programs, ensuring compliance with policies, and maintaining accurate records. The ideal candidate will possess strong administrative skills and a commitment to confidentiality while interacting positively with clients and staff. Join a team that values cultural integrity and community service, offering a comprehensive benefits package and a collaborative work environment. If you are passionate about making a difference, this opportunity is perfect for you.

Benefits

Employer paid medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan with profit sharing

Paid holidays

Paid time off

Birthday leave

Qualifications

• 3 years of administrative support experience with Tribal assistance programs.
• Intermediate knowledge of word processing and spreadsheets is required.

Responsibilities

• Assists with Energy Assistance Program and processes requests for clients.
• Maintains confidentiality and prepares check requests accurately.

Skills

Administrative Support

Customer Service

Data Entry

Communication Skills

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

CAP - Crisis Assistance Program Coordinator I

3001 Puyalupabsh, Tacoma, WA 98404, USA

Job Description

The Puyallup Tribe of Indians is committed to protecting and exercising the inherent inalienable sovereign rights of the Tribe and Individuals in the interest of the Medicine Creek Treat Territories, as stewards to ensure preservation of our cultural and environmental integrity for common good and prosperity for all.

CLOSE: MAY 12, 2025
JOB TITLE: CRISIS ASSISTANCE PROGRAM COORDINATOR I DEPARTMENT: CAP
REPORTS TO: DIRECTOR HOURS: 40 HRS/WK – FULL TIME
SALARY: BASED ON SALARY MATRIX+BENEFITS* REQUISITION: 742
*Salaries are market competitive. For accurate salary information, call [phone] or email [e-mail]. The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical, dental, vision, life insurance, a retirement/401(k) plan with profit sharing, paid holidays, and paid time off including birthday leave.

POSITION SUMMARY:
Under the general supervision of the Program Director. Provides assistance to eligible Puyallup Tribal Members following the Policies and Procedures of the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assists with the Energy Assistance Program by working with the appropriate utility companies to make pledges for payment by phone, fax, e-mail, whichever is appropriate or specific to the utility.
2. Follows internal program procedures by obtaining back-up documentation pertaining to move-in rental assistance or late notice of rent/eviction notice, late/past due mortgage assistance prior to processing requests for clients. Verifies the validity of the request.
3. Determines whether the Tribal Member is in compliance with the program in order to receive assistance.
4. Answers phone, sends fax, routes mail and greets clients.
5. Prepares check requests via Microix or current software.
6. Responsible for accurate and timely processing of correspondence to vendors. Creates interoffice memos and letters as requested by the Program Lead and/or Director. Responsible for sending denial letters to Tribal Members to utilize other programs as needed.
7. Responsible for accurately and timely inputting data entry of program activity into database.
8. Assists Program in researching false or fraudulent requests for assistance, including providing information to the Law Enforcement and/or Prosecutor’s office.
9. Assists the Program in compiling resource/networking information lists for energy management, affordable housing, food banks, utility assistance or other resources for clients.
10. Maintains strict confidence at all times.
11. Performs all other duties as necessary.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.

QUALIFICATIONS AND REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
High School Diploma or GED required; and three years of progressively responsible administrative support experience with Tribal assistance programs. or equivalent combination of education and experience. Intermediate experience and intermediate knowledge using word processing, and spreadsheets (i.e. Word, Excel, etc.) is required.

Language Skills
Employee must demonstrate the ability to interact tactfully and positively with Tribal members, all levels of staff and management. Ability to maintain a high level of confidentiality. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions. Ability to effectively present information to management, employees and groups of people.

Mathematical Skills
Ability to add and subtract four-digit numbers including decimals. Ability to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability
Ability to understand and carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Other Requirements
Provide adequate customer service, communication skills, records management skills, and organizational skills.
Ability to coordinate with team members and other levels of colleagues.
Must be able to maintain confidentiality at all times.
Must have ability to prioritize the importance of requests and process them timely and accurately.
Must maintain professional composure at all times.
May occasionally require work after hours or on weekend.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Requires the ability to operate a keyboard, personal computer, multi-line telephone, calculator, facsimile and photocopier/scanner.
• Requires the ability to read, write, communicate, and interpret information accurately in English.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee occasionally is required to stand and walk.
• The employee is occasionally required to stand and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level is low to moderate.
• The physical exertion is low to moderate.
• Work is performed in an office setting.
• There are frequent employee and customer/client contacts and interruptions during the day.
• Requires occasional out of area travel using employee’s own transportation.
• Employee may be exposed to outside weather conditions.
• Position may be stressful at times due to the sensitive or confidential issues being addressed.

The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

INDIAN PREFERENCE EMPLOYER AS REQUIRED BY LAW

Online Application Tips:
1. If you are using a PC, use Chrome. If you are using a MAC, use Safari.
2. Upload additional documents (resume, cover letter, letters of recommendation, proof of Indian blood, etc.) to the resume tab as one (1) PDF file or email documents to [e-mail] and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.
3. Indian Hiring Preference – send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in, email us at [e-mail] or call [phone].
4. Provide 3+ references (we cannot obtain references from direct family members – mother, father, grandparents, sisters, brothers, or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers, subordinates, or other supervisors, but we can accept a personal reference from someone who is familiar with your work ethic, habits, and attendance. You can send in letters of recommendation to [e-mail]
5. To add more employment, education, references, etc., click on the small + sign at the top right corner of the page.
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7. After you submit your application, you will receive an email confirmation. If you do not receive an email, please call the office to confirm submission.
*Please do not wear perfumes, colognes, or strong scents to your interview. Some employees are allergic.
If you have any questions about the positions or the online application, please call [phone]
or email [e-mail].
3001 Puyalupabsh, Tacoma, WA 98404

Native American preference applies and job placements are given on a competitive basis, using job related factors. Because of the large number of applications received and limited job positions, your application will not guarantee employment.