Patient Support Coordinator

SCP Health; Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading healthcare management company is seeking a Patient Support Coordinator in Atlanta. In this full-time role, you will help patients navigate healthcare, coordinate care, and support injured workers. The position emphasizes strong communication skills and customer service experience, with opportunities for personal growth and an inclusive team environment.

Benefits

Comprehensive benefits package

Strong work/life balance

Opportunities for growth

Supportive, team-oriented environment

Qualifications

• At least 2 years of patient scheduling, coordination, or customer service experience.
• Bilingual Spanish/English strongly preferred.
• Patient, professional, and detail-oriented.

Responsibilities

• Help patients navigate the healthcare system and get the care they need.
• Answer inbound and outbound calls, texts, emails, and chats to support patients.
• Schedule and confirm medical appointments.

Skills

Communication

Listening

Multitasking

Education

High school diploma or equivalent

Job description

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At SCP Health, What You Do Matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

At SCP Health, What You Do Matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why You Will Love Working Here

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
  
  

Why You’ll Love Working Here

• Monday–Friday schedule with steady hours
• Full-time role with benefits eligibility
• Supportive, team-oriented environment
• Opportunities for growth and skill development
• Commitment to our core values: Collaboration, Courage, Agility, and Respect
  
  

Why This Role?

• Help patients navigate the healthcare system and get the care they need
• Make a difference by supporting injured workers and occupational health patients
• Develop customer service and care coordination skills in a professional setting
• Work remotely in a call center-style role with strong processes and training
• Bilingual Spanish/English speakers are strongly preferred
  
  

What You’ll Do

• Answer inbound and outbound calls, texts, emails, and chats to support patients
• Schedule and confirm medical appointments
• Collect and verify patient information and coordinate next steps
• Track referrals, authorizations, and appointment outcomes
• Communicate with patients, care teams, employers, adjusters, and case managers
• Document interactions accurately in internal systems
• Stay up to date with procedures, processes, and referral guidelines
• Meet quality and productivity expectations in a fast-paced, remote call center environment
  
  

What We’re Looking For

• High school diploma or equivalent required
• At least 2 years of patient scheduling, coordination, or customer service experience
• Strong communication and listening skills
• Comfortable with multitasking and using computer systems
• Experience with EMR, insurance coordination, or workers' comp is a plus
• Bilingual Spanish/English strongly preferred
• Patient, professional, and detail-oriented
  
  

Schedule

Full-time, Monday–Friday

Shifts fall between 7:00 AM – 7:00 PM CST (may vary slightly)

This position is eligible for our corporate benefits, please click this link for the details: https://myscpbenefits.com/

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Password: weheal

SCP Health and its affiliated companies require all applicants for a non-clinical position to be vaccinated against COVID-19 as a condition of employment, except where prohibited by state or local law. To demonstrate compliance with SCP Health’s vaccination policy, proof of COVID-19 vaccination status will be requested upon a conditional offer of employment. SCP Health will consider religious and/or medical/disability accommodation and other legally required exemption requests as required by applicable law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care

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