Patient Support Center Representative - Remote in EST, CST or MST

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes. As a Patient Support Center Representative, you'll play a crucial role in connecting patients with the care they need. This full-time position offers the flexibility of remote work while ensuring you meet performance metrics in a supportive environment. With comprehensive training and opportunities for career development, you'll be empowered to make a real difference in people's lives. If you're passionate about customer service and healthcare, this is the perfect opportunity to grow your career while making a meaningful impact.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Paid on-the-job training

Qualifications

• 2+ years experience in a customer service role.
• Ability to work full time, including weekends and holidays.

Responsibilities

• Meet performance goals in patient satisfaction and quality.
• Provide services to customers while maintaining guidelines.

Skills

Customer Service

Microsoft Suite Proficiency

Typing Speed (40+ WPM)

Bilingual (English and Spanish)

Education

High School Diploma / GED

Tools

Microsoft Teams

Job description

Patient Support Center Representative - Remote in EST, CST or MST

Patient Support Center Representative - Remote in EST, CST or MST

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time (40 hours / week) any day of the week. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30am-5:00pm PST (Department is 24 / 7). It may be necessary, given the business need, to work year - round, occasional overtime, weekends, and holidays.

We offer 6 weeks of paid on-the-job training. The hours of training will be 8:00 AM - 4:30 PM PST.

If you are located within Eastern, Central or Mountain time zones, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities

• Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance.
• Meet department standards to adherence metric.
• Adherence metric is evaluated daily.
• Consistently exhibits behavior and communication skills that demonstrate Optum's commitment to superior customer service, including quality, care, and concern with every internal and external customer.
• Multi - task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines.
• Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate.
• Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues.
• Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures.
• Utilizes Optum systems to resolve customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, appeals, TARs.
• Translates oral information into concise and accurate written documentation per guidelines.
• Assists new or potential members in the choice of PCP and supplies general information about medical group.
• Pages clinicians and assists Telehealth Nurses as necessary (e.g., arranging DME, transportation and HH).
• Data enters PCP changes into the system and processes paperwork as necessary.
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience with working in a customer service - based role
• Ability to demonstrate proficiency with using Microsoft suite and other systems to include navigating multiple chat channels within Microsoft Teams
• Ability to type at the speed of 40+ WPM
• Ability to work full time (40 hours / week) any day of the week. Employees are required to work any of our 8-hour shift schedules during our normal business hours 8:30am-5:00pm PST (Department is 24 / 7). It may be necessary, given the business need, to work year - round, occasional overtime, weekends, and holidays.
  
  

Preferred Qualifications

• 1+ years of experience with working in a healthcare setting
• Bilingual fluency in English and Spanish
• Experience with working in a virtual environment
• Experience in working with multiple computer screens while speaking to customer
  
  

Telecommuting Requirements

• Reside within Eastern, Central or Mountain time zones
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
  
  

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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