Patient Support Center Representative - Remote in EST, CST or MST

Lensa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Patient Support Center Representative, der in einem unterstützenden und inklusiven Umfeld arbeitet. Diese spannende Rolle ermöglicht es Ihnen, Ihre Fähigkeiten im Kundenservice zu nutzen, während Sie Patienten mit wichtigen Informationen und Unterstützung versorgen. Mit flexiblen Arbeitszeiten und der Möglichkeit, remote zu arbeiten, können Sie Ihre Karriere in einem Unternehmen vorantreiben, das sich für Vielfalt und Chancengleichheit einsetzt. Wenn Sie leidenschaftlich daran interessiert sind, das Leben der Menschen zu verbessern, ist dies die perfekte Gelegenheit für Sie.

Benefits

Umfassende Leistungen

Aktienoptionsprogramme

401k-Beiträge

Leistungsanreize

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice.
• Fähigkeit, in einem Remote-Umfeld zu arbeiten und mehrere Bildschirme zu nutzen.

Responsibilities

• Erreichen von Leistungszielen in Kundenzufriedenheit und Genauigkeit.
• Bereitstellung von Dienstleistungen mit komplexen Informationen als Patientenvertreter.

Skills

Kundenservice

Microsoft Office

Multitasking

Schriftliche Kommunikation

Bilingual (Englisch und Spanisch)

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Patient Support Center Representative - Remote in EST, CST or MST

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Lensa, the leading career site for job seekers at every stage of their career, is assisting our client, UnitedHealth Group, in seeking professionals. Apply via Lensa today!

Optum, a global organization, delivers care aided by technology to help millions live healthier lives. Your work with us will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. We foster a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as we advance health equity globally. Start with Caring. Connecting. Growing together.

This is a full-time position (40 hours/week), any day of the week. Employees must work one of our 8-hour shifts during business hours from 8:30 am to 5:00 pm PST. The department operates 24/7. Occasional overtime, weekends, and holidays may be required.

We offer 6 weeks of paid on-the-job training from 8:00 am to 4:30 pm PST.

If you are within the Eastern, Central, or Mountain time zones, you can work remotely while taking on challenging tasks.

Primary Responsibilities

• Meet performance goals in patient satisfaction, accuracy, quality, and attendance.
• Adhere to department standards and metrics, evaluated daily.
• Exhibit behaviors demonstrating superior customer service, including quality, care, and concern.
• Multi-task using double monitors for data entry, phone etiquette, and resource utilization.
• Provide services involving complex and sensitive information, acting as a patient advocate.
• Assist colleagues with paperwork and patient issue resolution.
• Recognize financial, medical, and legal risks, following appropriate procedures.
• Utilize Optum systems to resolve customer needs related to appointments, claims, benefits, etc.
• Translate oral information into concise written documentation.
• Assist members with PCP choices and general medical group information.
• Page clinicians and assist Telehealth Nurses as needed.
• Enter PCP changes and process paperwork accordingly.

You will be rewarded and recognized for your performance in an environment that challenges you, provides clear success pathways, and offers development opportunities.

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18+ years old
• At least 2 years of customer service experience
• Proficiency with Microsoft Office and navigating multiple chat channels
• Typing speed of 40+ WPM
• Ability to work full-time (40 hours/week) on any shift within business hours, including occasional overtime, weekends, and holidays.

Preferred Qualifications

• Over 1 year of healthcare setting experience
• Bilingual in English and Spanish
• Experience working remotely and with multiple screens

Telecommuting Requirements

• Reside in Eastern, Central, or Mountain time zones
• Secure a dedicated, private work area
• Have reliable high-speed internet
• Adhere to UnitedHealth Group’s Telecommuter Policy

Hourly pay ranges from $16.00 to $28.85, depending on experience and other factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions.

Application Deadline: Posted for at least 2 business days or until sufficient applicants are received. The posting may close early if volume is high.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer. We also promote a drug-free workplace, requiring candidates to pass a drug test prior to employment.