Billing Representative - Remote in CST or EST

UnitedHealth Group; Dallas (TX); Remote; Confidential; Full time

Job summary

Join a dynamic team at a forward-thinking organization dedicated to improving health outcomes. This full-time role offers the opportunity to make a significant impact in the lives of individuals by connecting them with essential resources. You will engage in a variety of tasks, including managing customer inquiries, educating clients on billing procedures, and maintaining accurate documentation. With a culture that values diversity and inclusion, you will be supported in your career development while enjoying the flexibility of remote work options. Embrace the challenge and grow with us as we advance health equity on a global scale.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to handle sensitive client interactions with professionalism.

Responsibilities

• Handle high call volumes and obtain necessary information from clients.
• Educate customers on billing processes and resolve issues.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Data Entry Skills

Education

High School Diploma

Associate's Degree

Tools

Eligibility and Billing Systems

Customer Relationship Management (CRM) Software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 08:30AM – 05:00PM EST. It may be necessary, given the business need, to work occasional overtime.

We offer 6 weeks of on-the-job training. The hours of training will be aligned with your schedule.

If you are located in CST or EST Time zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Handle a heavy call volume including inbound calls via phone queue and make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Research, obtain, and enter missing information/demographics for completion of accessions.
• Demonstrate competency in eligibility, billing and receivable systems and associated applications.
• Educate external customers on how to provide complete billing information and avoid additional contacts for information.
• Inform customers of billing problem/issue findings and resolution as appropriate.
• Respond to account inquiries through written correspondence.
• Handle sensitive client and patient interactions.
• Maintain timely, accurate documentation for all appropriate transactions.
• Generate and/or distribute reports and documentation to internal or external clients to obtain missing information.
• Report problems, errors, and denial trends to management including PHI breaches.
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role